Refer to the FAQ#1 above for full list of sailings cancelled by Celebrity. For contracted groups, the compensation available under Cruise with Confidence would be offered to the travel partner or direct purchaser who entered into the contract and guests would need to deal with that party directly. OurCruise With Confidence program offered guests the ability to cancel their sailing for any reason, within 48 hours of their sailing date, in exchange for a 100% Future Cruise Credit for amounts paid toward their cruise fare;The program also offered our Best Price Guarantee allowing guests to change their price or promotion up to 48 hours before sailing. FCC transfer to another guest - Celebrity Cruises - Cruise Critic Community Is FCC Transferable. Beware of Celebrity's Non Refundable Deposits - Celebrity Cruises Get our most popular amenitiesdrinks, Wi-Fi, and tipsprepackaged when you book All Included and save up to 45%. Guests who booked flights independently need to contact the air carriers directly for available options. Yes, our Emergency Travel Team will automatically change the flights at no cost. Are Future Cruise Credits interchangeable between Royal Caribbean Groups cruise brands? b) Were the taxes and fees included in the FCC or did you get a $ refund; if $ refund how long did that take to be credited to your CC? Azamara Circle Loyalty Program | Azamara Cruises I did it with Royal. Celebrity Cruises | Future Cruise Credit - United Cruises Be absolutely positive you will cruise. These FCCs may be used to satisfy any remaining balance due for the cruise fare on an existing booking. Retrieve the reservation for which you want to apply the cruise credit. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. Call us at 800-211-2039 if you need help finding the perfect cruise. For Cruise with Confidence and Remaining Balance FCCs, the process typically takes no more than 2-weeks from the date of . Canceled Sailings, Cruise With Confidence & More | Celebrity Cruises Multiple FCCs maybe applied per guest within the same reservation. To have the FCC transfer done an email with specific details of the FCC and who it is being transferred to needs to be sent to celebrityrrs@celebrity.com (Celebrity resolutions). If pre- or post-cruise hotel stays or transfers were purchased through Celebrity Cruises and we cancelled the cruise, the hotels and transfers will be refunded. 49 0 obj <> endobj 81 0 obj <>/Filter/FlateDecode/ID[<8FF123FEB5D62C1DAD39956FA165B0A7>]/Index[49 77]/Info 48 0 R/Length 143/Prev 540494/Root 50 0 R/Size 126/Type/XRef/W[1 3 1]>>stream You must use the future cruise credit towards a future Holland America Line (HAL) cruise booking within 12 months from date of issue or it will be forfeited in its entirety. Celebrity's Future Cruise Credit (FCC) is credit that you can use for your next Celebrity cruise. Cruise lines often issue future cruise credits to customers when [the lines] cancel a sailing, in lieu of a cash refund. April 11, 2020 to June 30, 2021 sailings (with the exception of any previous canceled sailings), and any additional sailings canceled by Celebrity Cruises: Refundable flights booked through Flights by Celebrity will be refunded automatically. ORIGINAL SILHOUETTE 11/19/21 and NEW 11/1/21, REDEPLOYED APEX 10/21/21 -> NEW 10/10/21, REFLECTION 10/22/21. If I applied a 125% FCC generated from a previously suspended sailing, and my newer booking has now been suspended, can I now choose a refund? A list of exclusions will be provided. Reservations that Lift & Shift after final payment date are subject to cancellation charges based on the original bookings cancelation policy. Royal Caribbean has quietly begun allowing guests to transfer their Celebrity told him that he could transfer it to someone else but had to do it by a certain date. Instead of getting the amount refunded to your credit card, you may be issued a certificate you can use towards your next Carnival sailing. Only the entire and full original value of Peace of Mind and suspended sailing FCCs worth 100% of the fare paid, as well as the bonus 25% or 50% FCCs, are eligible for transfer. No, once you know you're about to get a future cruise credit for a canceled cruise, you can go ahead and reserve your next cruise immediately. Royal Caribbean has removed its "book redeem/by" deadline date for future cruise credits. You can use the second FCC on another booking. Call us at 888-743-2735 if you need help finding the perfect cruise. Yes, we are providing guests the option to rebook their Casino Certificates to be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later Taxes/fees and port expenses will automatically be refunded to the original form of payment. Use the Cross or Check marks in the top toolbar to select your answers in the list boxes. Can I use the Future Cruise Credit across multiple sailings, or does it have to be used for a single booking? Refunds will be provided for cruise fares (including any non-refundable deposits), taxes and fees, prepaid gratuities, refundable air, CruiseCare(available to U.S. residents only), pre- and post-cruise hotels and transfers booked through Celebrity Cruises. Cancelled cruise on March 8 for March 14 sailing. All About Cruise Future Cruise Credits | Cruise.Blog These health and safety measures will mitigate the risk of exposure but cannot eliminate it entirely. What if they want to cancel over fear of the coronavirus (COVID-19) spreading? You must contact your travel advisor or call Celebrity Cruises at 1-800-437-3111 in North America or (316) 554-5961 worldwide at least 48 hours prior to sailing. Celebrity Cruises has contacted their customers advising them of a change to future cruise credits (FCC) by removing the limitations on dates where a future credit can be used which will now be indefinite.. At the same time, the cruise line is killing the 25% Bonus they offered to customers when choosing the FCC over an outright cash refund though customers can use the existing bonus credits . You will be able to leave a comment after signing in, Copyright 19952023 The Independent Traveler, Inc. FCCs are transferable to family and friends, can be used partially and can be applied on more than one new booking. Please be aware of deadlines in order to request a refund. Celebrity. The refund will typically appear on your credit card statement in the next billing cycle. Get our most popular amenitiesdrinks, Wi-Fi, and tipsprepackaged when you book All Included and save up to 45%. The issue's been escalated to supervisors at both the agency and Celebrity. Carnival Cruise Line | Future Cruise Credit - United Cruises Can FCC be transferred? - Celebrity Cruises - Cruise Critic Community Please view our advertising policy page for more information. The amount of time that it takes to issue an FCC can vary and is heavily dependent upon the type of FCC, as well as the volume. Enter the code for each applicable guest, making sure each guest's name exactly match the full name on the voucher. Powered by Invision Community. a) How long did it take to receive your FCC? Thank you. Is FCC Transferable. I know Celebrity has removed sail by dates for FCC but they really can't be cruising for quite some time so don't want to have FCC hanging out there, especially since they requested a refund and there is quite a bit of $$ involved as you can imagine. We'll run a soft credit check to find special offers, but it wont affect your credit score. Enter the code for each applicable guest, making sure each guest's name exactly match the full name on the voucher. Offer ends 5/3/23. hbbd```b`` ,"%A$ Call us at 800-259-5642 if you need help finding the perfect cruise. 19952023, The Independent Traveler, Inc. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor. May I transfer my FCC to another guest? A line-by-line guide. Unfortunately, no. The deadline to request a transfer is May 4, 2022. We are collaborating with CLIA, the Centers for Disease Control (CDC), and other government and health officials to assemble new processes and standards for the cruise experience, including boarding at terminals. FCCs are not refunded back in the form of cash. They already know you got free credit for not taking cash . Note - these sailings are not eligible to receive FCC option. If I cancel, will I be credited for my pre-cruise purchases, such as beverage packages, shore excursions, and specialty dining? If Celebrity should change the embarkation/disembarkation ports, will guests who have booked their air travel through Flights by Celebrity be rerouted at no additional cost? How can I start the process for a full refund? The credit will be applied to the balance due within 48 hours. In addition to canceled NRDB, $100 per person service fee also applies to changes to NRDB ship or sail date. Follow the steps below or contact your travel advisor. We are having loads of problems getting a refund for a 2021 Celebrity cancelled cruise because our not-to-be-named online travel agent erroneously asked for FCC rather than a refund. The deadline to request a transfer is May 4, 2022. When does my Global Suspension or Cruise With Confidence FCC expire? Future Cruise Credit FAQs & How to Redeem It | Celebrity Cruises Plus, earn an additional Free Night Award after you spend $60K in purchases on your Card in a calendar year. Existing bookings and new bookings made May 6, 2020 through March 31, 2022, with departure dates through September 30, 2022 are eligible for the Best Price Guarantee. Some cruise lines require you to use all of your FCC at once or forfeit the overage so, if you dont use it, you lose it. The guest must provide certification of the illness from a treating physician at the time the trip was interrupted. If you never registered with the cruise line or you do not have a loyalty account, your FCC information will be emailed to you on the email address you provided when you originally booked your cruise. If you cancel after the final payment due date, you will be subject to cancellation charges as determined by the cancellation schedule for your booking. To Lift & Shift the eligible booking, contact Celebrity Cruises at 1-844-418-6824 in North America or (316) 554-5961 worldwide. Is the FCC transferable to a friend or family member? Some cruise lines require you to pay for a deposit and use your FCC towards the balance. Here, Crooks answers the most common questions about future cruise credits, known as FCCs, in industry parlance. For an explanation of our Advertising Policy, visit. During a webinar with travel agents on Wednesday, Royal Caribbean informed travel agents they can do a one-time transfer of an FCC to someone else. Sailings of a different length than the original voyage will be prorated. These sailings are not eligible for FCC option. Maybe. Instead of getting the amount refunded to your credit card, you may be issued a certificate you can use towards your next Royal Caribbean sailing. Terms and Conditions Apply. The value of the original FCC you used toward your cruise fare on the cancelled cruise will be reflected in your new FCC, but at 100% of its original unused value. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. Retrieve the reservation for which you want to apply the cruise credit. If you request a refund, your 125% FCC will be deactivated. Is it perhaps just 'some' FCC that are transferable and some not? You will be able to leave a comment after signing in, Copyright 19952023 The Independent Traveler, Inc. View the terms and conditions for all offers and incentives available from The Celebrity Commitment. High school prom dates discuss viral fishing trip Royal Caribbean Removes Book By Deadline for Future Cruise Credits As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. Deadline to request a transfer is May 4, 2022. Instead of getting the amount refunded to your credit card, you may be issued a certificate you can use towards your next Celebrity sailing. The credit will be applied to the balance due within 48 hours. %PDF-1.6 % During the pandemic, Royal Caribbean ( RCL) - Get Free Report . Receive 1 Free Night Award every year after your Card renewal month. https://cancellation.celebritycruises.com/?brand=C&program=cancel. If I dont want a Future Cruise Credit and simply wish to cancel for a refund, what are my options? Future Cruise Credit (FCC) - how to transfer to another cruiser No. phoenix_dream, June 2, 2022 in Celebrity Cruises. Your travel agent can also submit the request for you online by accessing the request form for travel agencies on www.Cruisingpower.com/ Brand Programs and News/ Cruise With Confidence. The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. Several cruise lines will allow FCCs to be transferred to another person, but it's also important to note that they have no cash value and often times only one transference is allowed. Impacted guests on eligible sailings may choose to Lift & Shift their booking within the guidelines provided before their respective deadline. Guests with bookings on September 16, 2020 June 30, 2021 sailings (with the exception of any previously canceled sailings) will automatically receive an FCC equal to 125% of the cruise fares they paid to Celebrity. Enjoy Complimentary Marriott Bonvoy Gold Elite Status with your Card. You may want to ensure that your friend received the correct information, as I don't recall anyone posting that they have used an FCC in the manner you describe. The ability to reschedule or Lift & Shift a booking to the following cruise year at existing rates expired on January 31, 2021 and is no longer available within the Cruise With Confidence program. If you have booked any shore excursions, beverage packages, or other pre-cruise purchases, you will receive a refund to the original form of payment. This provides the guest with a monetary value that can be applied to a future sailing, and it has its own set of rules and important things to know. If our best price guarantee results in a decrease in the guests cruise fare before the Final Payment due date, the difference will be provided in a rate adjustment. I'm hoping it all works out, but if not it's good to know it can be transferred! . A future cruise credit (FCC) is a credit offered to cruise guests in lieu of a refund. UK and Ireland guests who booked a non-refundable ticket through Celebrity will not receive a refund. No, go to the New England/ Canada thread. We give you our exclusive bonus offers , plus all qualifying cruise line offers , plus all of the cruise line loyalty program benefits. CruiseCare provides its Penalty Waiver and Cancel For Any Reason protection (non-insurance features) from the moment the plan cost is paid in full (in addition to any required cruise deposit). Any remaining funds on the FCC will continue to be available until you have used the entire value of the FCC or it expires, whichever occurs first. Start with these stories: The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. The FCC holder has to call then they issued a new FCC to the recipient. Is FCC Transferable - Celebrity Cruises - Cruise Critic Community If you have any additional Casino Certificate questions, please submit them to bluechipclub@celebrity.com. Affluent Media Group, a Dotdash Meredith company. May I transfer my FCC to another guest? Ships' Registry: Malta and Ecuador. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. Some cruise lines allow you to use your FCC for more than one booking by applying any remaining balance as another FCC. In certain circumstances, a formal amendment to the contract would be required. Refunds will be processed to the original form of payment. The ultimate guide to how to pick a cruise line, Are drinks packages worth the price? Multiple FCCs may be applied per guest within the same reservation. FCC may be transferred to another guest in an Individual or non-contracted Group booking. Instead of getting the amount refunded to your credit card, you may be issued a certificate you can use towards your next Norwegian Cruise Line sailing. But they also issue future cruise credits when they cancel sailings for other reasons, such as delays with a new ship's inaugural sailing. How are Non-Refundable Deposit bookings impacted by this policy update? Has anyone had success getting their FCC transferred to someone else? From August 2022 Travel + Leisure, published by TI Inc. SAILINGS TO AUSTRALIA/NEW ZEALAND NOVEMBER 1 - DECEMBER 31, 2020, SAILINGS TO DENMARK AUGUST 1 SEPTEMBER 30, 2020. Perhaps call the cruise and see if you can go back to cash. Is your future cruise credit about to expire? Check here so you don't Quick steps to complete and e-sign Celebrity transfer booking to travel agent online: Use Get Form or simply click on the template preview to open it in the editor. All Future Cruise Credits will be sent directly to the affected guest, with the associated travel advisor in copy, if the guest booked through one. You can redeem any FCC by calling us! 4x points for purchases made at restaurants worldwide, at U.S. gas stations, on wireless telephone services purchased directly from U.S. service providers and on U.S. purchases for shipping. There are some exceptions to this rule that allow you to apply your FCC to an existing reservation. A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation. The Pros and Cons of Future Cruise Credits - Cruise Radio In many instances, both. How can I change the price or promotion on my booking under the Best Price Guarantee? I booked a cruise on board that has now been cancelled by Celebrity. Most cruise lines are offering 125% FCC for cancelled . The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. Purchasing the plan early can help to protect against unforeseen or previously stable medical conditions that might prevent guests from traveling, as well as covering other events which may arise between booking and final payment. Guests booked on SL or ML series ships may choose another ship in either series, guest booked on EG series may choose any EG, SL or ML series ship. Hes sailed on more than 150 ships. 98765432. All sailings departing on 10/1/22 or after would be covered by the original Best Price Guarantee program. Powered by Invision Community. After March 31, guests will still receive the FCC, but will no longer qualify for the onboard credit. If you made payments toward the cruise fare on your booking on the cancelled cruise using forms of payment other than the FCC (i.e., via check or credit card), the value of the new FCC will include 125% of those amounts. Does anyone know if the FCC can be transferred to another person. We will not cover any change fees for nonrefundable air or air purchased independently. Future Cruise Credit - Questions Answered Apr 28, 2022 11:08 AM EDT. The future cruise certificate will be issued to you within 30 days. Announcing Our 2023 Cruisers' Choice Award Winners! This FCC is non-transferable and expires 12-months from the issue date. It has a monetary amount associated with it, which can be used towards a new cruise booking. But, if we are not successful in getting the refund I was wondering if we can get the FCC transferred? Which bookings are eligible for the Best Price Guarantee? Norwegian Cruise Line | FCC | How to Redeem Future Cruise Credits Yes, full payment is still required at 75 days to departure for sailings of one to four nights in length and 90 days to departure for sailings of five night or more. Unfortunately, at the time of cancelation, all promotional offers, amenities, and value adds are removed and will not carry-over to future reservations. Prior to March of 2020, Celebrity Cruises offered a Best Price Guarantee policy allowing guests to change the cruise fare price or promotion on their booking, at prevailing rates, before final payment was due. Hopefully it can be worked out. But during the COVID-19 pandemic, some lines have extended the "use by" dates for future cruise credits several times. X\98I7'&_umi`6X $"IFY 3F RDHnA$ y RDJG8 V8BL wh endstream endobj startxref 0 %%EOF 125 0 obj <>stream Travel + Leisure is a registered trademark of Travel + Leisure Holdco, LLC, a subsidiary of Wyndham Destinations, Inc., and is used under limited license. You'll earn 15 elite night credits each calendar year, and receive automatic Gold elite status. Most cruise lines only allow a FCC to be applied to a new booking that is made after the date the FCC is issued. SUMMIT BERMUDA/NE/CANADA/GREELAND 7/4/21 10/4/2, JUNE 1, 2021 JUNE 30, 2021 *Excluding newly deployed sailings on Apex 6/19/21 and 6/26/21, Millennium 6/5/21 6/26/21, CELEBRITY APEX 6/5/21 10/9/21 *Select sail dates will be used again for new sailings, MAY 1 MAY 31, 2021 (Alaska, Caribbean, Europe, Galapagos), Celebrity Apex Transatlantic 5/1/21, Celebrity Edge 5/3/21 10/29/21, Celebrity Constellation 5/4/2021 10/23/21, CELEBRITY ECLIPSE 5/2/2021, 5/7/2021, 5/16/2021, 5/23/2021, 5/30/2021, 6/6/2021, JANUARY 1 FEBRUARY 28, 2021 AND SOUTH AMERICA (1/3/2021 4/7/2021), (excluding any previously announced suspended sailings), CELEBRITY SUMMIT 5/6/2021, 5/15/2021, 5/25/2021, 6/4/2021, MAY 12 DECEMBER 31, 2020 (including Winter 20/21 Asia, Australia/New Zealand), MARCH 14 MAY 11, 2020 & Alaska through 7/1/2020. We are having loads of problems getting a refund for a 2021 Celebrity cancelled cruise because our not-to-be-named online travel agent erroneously asked for FCC rather than a refund. On the other hand, I've seen many posts from people who have FCCs that they can't use and bemoan the fact that it's money lost. A friend of mine had a cruise scheduled forMarch, 2020. If a guest is denied boarding due to a failed medical screening at the port (e.g., greater than permissible temperature), the guest may be covered to receive reimbursement under the Trip Interruption benefit. For guests residing in the UK and Ireland, full payment is required at 57 days prior to departure. If you havent been issued your FCC yet, it is possible to pay the deposit and apply the FCC to the balance. Guests booked on Solstice or Millennium series ships may choose another ship in either series, guest booked on Edge series may choose any Edge, Solstice or Millennium series ship. If you booked air independently or purchased nonrefundable air through Flights by Celebrity, you should reach out to your air carrier for assistance with canceling or changing your flight. If you made payments toward the cruise fare on your booking on the cancelled cruise using forms of payment other than the FCC (i.e., via check or credit card), the value of the new FCC will include 125% of those amounts. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. If your sailing falls within the qualifying timeframe, you can submit your request to cancel your reservation and receive the Cruise with Confidence future cruise credit (FCC). GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. In some instances, your travel agent can even hold your reservation while waiting for the cruise line to apply your FCC. We are concentrating all efforts on developing a cohesive return to service plan which will include enhanced health and safety protocols for all travelers. Future Cruise Credits can be applied to 2022 Christmas and New Years holiday sailings. Guests who booked flights independently need to contact the air carriers directly for available options. Yes, so long as you request it on or before the relevant deadline. Celebrity said That is true if you transfer the booking. Others will apply whatever amount you want to a booking and issue a new FCC for the balance. For more cruise guides, tips and news, sign up for TPGs cruise newsletter. The Cruise with Confidence FCC will be equal to 100% of the cruise fare you paid to Celebrity Cruises for your booking. Should you choose to cancel and recieve a Cruise with Confidence FCC, your Celebrity Passages onboard credits will be applied to the new sailing when you rebook. Do any of you have experience with this issue? Move their 2021 sailing to 2022 to retain their current rate and promotions. Guests with nonrefundable flights booked through Flights by Celebrity will automatically receive a refund. For example, on Celebrity as part of their 'Cruise with Confidence' program, the line is offering to protect the . Which sailings have been suspended by Celebrity Cruises due to the global suspension of operations? Will I still get the same perks when I rebook a new cruise? . Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. Any guest who was advised by Celebrity Cruises in advance of travelling that they would not be permitted to sail because of travel restriction will receive a Future Cruise Credit for 100% of the amounts paid to us toward their cruise fare. Several cruise lines will allow the balance of an FCC to be used on another sailing, but it is best to consult with a reputable travel agency to make sure you are maximizing the value. Working with a travel agent can help explain what parts of a booking are eligible to be used toward an FCC. Yes, we will allow a one-time transfer of a Cruise With Confidence FCC to be used for a 2022 sailing. Move their 2021 sailing to 2022 to retain their current rate and promotions. Book it List Event 75% off 2nd Guest + Savings, INFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ. Instead of getting the amount refunded to your credit card, you may be issued a certificate you can use towards your next Celebrity sailing. Cruise with Confidence | Celebrity Cruises I did the booking under the "Cruise with Confidence" plan. Receive a 7% discount off standard rates for reservations of standard guest rooms at hotels that participate in the Marriott Bonvoy program when you book directly. Once the FCC is transferred, then that person can use your FCC since it belongs to them going forward. Click here to reload the page in order to enable certain features. You will be able to leave a comment after signing in, Copyright 19952023 The Independent Traveler, Inc. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. Powered by Invision Community.