Many or all of the products here are from our partners that compensate us. I read the FAQ but don't understand it. A link has directed you to this review. They are not a reputable company and will not help or rectify their mistakes. The Ascent is a Motley Fool service that rates and reviews essential products for your everyday money matters. I am furious! Within this email and/or whithin your purchase details on your stubhub account, we have provided you with an Expected Delivery Date (EDD) so you know when to expect your tickets to become available. Copyright 2018 - 2023 The Ascent. We have not reviewed all available products or offers. Use of this website signifies your agreement to our, Understanding your order's delivery status. You might, for example, use StubHub if you bought tickets to an event and then a conflict arises that renders you unable to attend. You may not get them until just before that date. It is recommended that a seller deliverstheir tickets sooner if they get them earlier than expected. Unfortunately if they miss this date, you will need to contact customer support. Not a very cool market price wise but sometimes it's worth the artist and experience. Wait for a StubHub representative to reach you. That way there are no issues but additionally, so they can get paid. Solved: Selling tickets with delivery delay - StubHub Community This happens when the primary ticket company doesnt release the tickets to the original buyer for a while. Our content is intended to be used for general information purposes only. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Re: Selling tickets with delivery delay. I bought Hamilton Chicago tickets for a show almost a full year later. but we will do all that we can to help you out. Scan this QR code to download the app now. We are changing the way you register and sign-in to the StubHub Community. In this transaction StubHub made 15% off my ticket, then 15% off the other seller for replacement, then 100% off my for seller penalty, resulting in stubhub making 130% markup on a ticket, literally insane. Instead of paying sellers 5-7 business days after the tickets sold, they were paying sellers 5-8 business days after the event. Is this just an excuse to try and scam that they can't send right away? You will enter your community username and new password and done! 3/31/23 I called back again because 2 more set of the same tickets came in saying you have sold your tickets, I called again to ask why this is happening. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Original review: April 16, 2023. I know to check venue ticketing at first and if it's sold out I'll go resale market. The "transfer" button is currently available on Ticketmaster, but the tickets and barcodes will not be available until a day or two before the event. Hey jbsmith! Tickets rehit the Ticketmaster resale market and it made me more uncomfortable. When you receive the barcodes 48 hrs before the game you can enter them and complete your sale. So I almost bought horrendously inflated nosebleeds backups through ticketmaster. They will take your money then make you jump through hoops to get it back. This is why we do not list the specific seat #'s on our listings. by Maurie Backman | But when arrived no seats, they said I had general admission standing room only. More than double the face value. How Much Does Home Ownership Really Cost? Musicians can get sick and sporting events can get canceled. We can't ask them to send tickets earlier than the date in your order details. Any answers or advice is much appreciated. Super common practice, 21 pilots, pearl jam and few others come to mind, so you are good There is no need to worry though, you are always covered under our FanProtect Guarantee and if there is an issue with the delivery of your tickets, we will find you comparable replacements or your money back. Use of this website signifies your agreement to our, / The event is today and I still dont have my tickets. Sellers are not paid until the tickets are confirmed delivery to a buyer for US and Canada events. Chat with the representative until a refund has been issued. So - that being said - one fear of selling our basketball tickets here on Stubhub is that someone would turnaround and resell them AND that person WOULD list the actual seat #'s. Guess what happened next concert started and seller finally emails the tickets. i have enough stress in my life as is, just want to sort this out and be done with stubhub. If its past 10 AM on the day of your event and you dont have the tickets, pleasecontact us. We are changing the way you register and sign-in to the StubHub Community. In some cases, the primary won't release tickets until 48 hours prior to the event to help avoid ticket fraudulence and this may be the case for your seller. The Ascent's Definitive Credit Score Guide. Not only will your tickets be legitimate, but you're guaranteed to get them in time for your event. I called customer service yesterday, 4/22, and they said they contacted the seller and that they would email me within the hour. Their customer service isn't much help either. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. After contacting StubHub customer service we were told nothing they could do, sometimes e tickets will print out seats even when there is none..$370 for general admission?? If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. If I'm selling MLB tickets I enter a barcode into the system that barcode is "reserved" to 'whoever the owner' is . A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. I purchased 3 pit tickets totaling 530 dollars. on tickets issued to original buyers. Do I need to worry that theyre trying to see if they can get more for them elsewhere and that they might back out of the transaction, or is there a valid reason they might be doing this that Im missing? Though the delays are tough, we still need to give our sellers the additional time as it is out of their control and the estimated delivery date was agreed to when the purchase was made. I said I sold my tickets already. Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. Great system right ?? In fact, this card is so good that our experts even use it personally. This info is used to verify your account. After the switch, you will enter the email address you use to access the community in order to reset your password. Nonetheless, Stubhub refused to honor the sale and I was forced to delist them on Seatgeek where they were distressed sold at approximately 1,000 less than the Stubhub transaction. Ticket buyers and sellers say StubHub owes them after widespread event Unsubscribe easily. But ,I have season tix to an extremely popular college basketball program. Listings are removed without . User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. I felt the need to say this because I almost spent needless amounts of heavy money because of the anxiety these reviews provided. Today was the last straw. When will I get my tickets from StubHub? : StubHub Here's what went down: And so if you wait until you're within a few days of a given event, you might snag a great deal. Also, as Stubhub changed their policies to pay sellers after the event their is no incentive to deliver the seats early. Or, you might use StubHub to try to score tickets to an otherwise sold-out event. Unsubscribe at any time. Stubhub NEVER processed a refund and NEVER provided an account credit. You will enter your community username and new password and done! Purchased 2 vip balcony tickets online for $370 for a March 30th concert. Ticket was sold and then canceled in this 3 hour period. Thanks! Sellers will face penalties or could lose their accounts if they don't ship or cause problems for their buyers. MLB is partnered up with Stubhub's and is fully integrated with them. As this date approaches, you don't need to contact us. A day later, I see a charge for $495 to my credit card from Stubhub. Rather, those fees can fluctuate based on factors such as ticket price and demand. Here's what you need to know. No. 03-25-2022 10:53 AM. In most cases, tickets aren't issued until 24 hours before the event. Needless to say this happened 7 times with me calling the company each time telling these are the same tickets, that I have sold and can someone please make this stop, I was told it was being escalated and sent to tier 2, I continued to call after 5 days because I never received my money from the sales, I was to wait 7 days, I was told to put in a new payment method, they then took 400.00 from my checking account saying I would have to pay for all those tickets that was cancelled and not delivered, I said, "But I called you daily. I sold tickets to a concert New edition, I delivered tickets and completed sales in 24 hours, the concert was on 3/30/23, the next day in My email pops up another sale saying I have sold the same 4 tickets, I call StubHub speak to someone to tell them this was happening, I said I was going to shut my account down, I was told by customer service that would not be paid if that happen and he would escalate to tier 2 to see why this happened I asked if I could cancel or delete I was told no. Enjoy reading our tips and recommendations. how do I sell tickets to an event not yet listed? ook at the 'Ready' date in the order details. If these are not available, you will likely get a full refund. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Support does not answer, there is no cancellation\refund option on the order page. Also, who has a printer sitting around in the room when they travel? It is due to the security around the tickets, venues like to hold onto the QR codes as long as possible to avoid ticket trading and duplicating issues. Well start sending you the news you need delivered straight to you. In most cases, tickets arent issued until 24 hours before the event. New to StubHub? The only way to complete mlb sales on Stubhub is by entering the barcodes. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Hopped on a 3 hour flight without service and in that time period Stubhub double charged me the seller for ticket sale that occurred over this 3 hour period. All Rights Reserved. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. same here. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. If you don't have the tickets first thing the morning of the show (we have to give the seller until the end of the day that shows for your estimated delivery date), absolutely let me or any of our moderators know in a private messageso we can get right on to our options to help. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. still haven't received tickets : r/stubhub - Reddit I get people have gotten bad experiences but when you compare the numbers of fulfilled orders to bad ones, I'm sure it works out to a pretty favorable number. Will my tickets arrive in time? Understanding Homeowners Insurance Premiums, Guide to Homeowners Insurance Deductibles, Best Pet Insurance for Pre-existing Conditions, What to Look for in a Pet Insurance Company, Marcus by Goldman Sachs Personal Loans Review, The Best Way to Get a Loan With Zero Credit. You'll get your ticketsby the end of the day on your order's expected arrival date. I bought tickets in November and there was a "delay" in transfer. All Rights Reserved. @captain-janeway - Truly, delivery or any issueis rare with the tickets you buy from us. So sorry again for the concerns! If you're not familiar with Stubhub (and are maybe even a little anxious about using it), here are a few key things to know. I never received an email. Review your order's ticket type and what its current status means (see below) Solved: Why would seller unnecessarily delay ticket delive - StubHub They sent me a "link" for "alternative tickets" but the link literally told me "no tickets available" (even though there are plenty on StubHub), So.. BEWARE, you may well be getting completely screwed, which is my experience so far. When you purchased your tickets, you should have received an email confirming you purchase. For more information, please see our I was also able to confirm that my sale had been moved from the Open category to the Completed category. If I had purchased the tickets for standing room only at event, it would have cost me &40.00 for two tickets - SubHub charged me $93.00 - I purchased seat tickets, not standing room only general admission. Spanish Nights Tickets - StubHub If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. Re: Tickets wont arrive until concert date. Buying Tickets Day of Event | Ticket Crusader Checking vs. Savings Account: Which Should You Pick? The Ascent does not cover all offers on the market. Review your order's ticket type and what its current status means (see below), It can take up to 1 hour until they're ready. Why would seller unnecessarily delay ticket delive Do not have physical tickets from 'Welcome to Rockville' Fest 2023 to ship yet, but sale is already completed, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. You will enter your community username and new password and done! Go to 'My tickets' then Orders. Unlike Ticketmaster, which sells tickets directly to consumers, StubHub is more of a ticket marketplace where individuals can list tickets they have available for sale. Stubhub is a marketplace. Lindsay is the author of this solution article. We know this can be concerning. Help us improve this article with your feedback. Sellers often list tickets on StubHub weeks or months ahead of a given event. Your sale will show as an open order in your Stubhub account. I knew that Stubhub is a resale company, and that I could get tickets at an inflated price. Selling tickets on StubHub and delivery expectations The morning of the concert, there were 179 tickets on StubHub with the cheapest being $140 (cheapest face value ticket through Ticketmaster was $47.25). It's looks like pure scam. so i bought a ticket over 3 weeks ago to see metallica in november and i still havent received my ticket. is there still hope i will get my ticket? StubHub only had an option to sell "barcode" tickets for this event--not "mobile" tickets. by the end of the day on your order's expected arrival date. Great question. For more information, please see our Help us improve this article with your feedback. This is based on when the seller told us they'd have the tickets. We are told NOT to resell our season tickets (which is BS) or, if caught, lose not only that game, but the rest of the season of tickets -AND all future rights to season tickets. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. I went on to lose both my original ticket value AND the charge to my account. If there are problems, our FanProtect Guarantee really has our fans back as we want you at the event you bought for. Provide the information they might require. and our We value your privacy. If StubHub decides you can be refunded, you'll probably get an email at some point on how to collect your refund. Has anyone experienced this? We are changing the way you register and sign-in to the StubHub Community. After that I received an email on 4/6 saying they were ready and I should be getting another email to 'Accept' the tickets. should i just buy elsewhere while i still can? So buyer beware. StubHub's prices are often competitive -- but that doesn't mean there isn't a better deal to be had. Did you find it helpful? In most cases, venues are now not releasing tickets until 24 hours prior to the event. Make sure to ask the customer service agent to send you an email confirming your refund approval. The event is today and I still don't have my tickets Print. You can also reviewUnderstanding your order's delivery statusbased on the kind of ticket you have. I'm glad I didn't. Im in the same situation, How did this get resolved did you receive your tickets or a refund? Be the first one to find this review helpful. But it won't charge you a fee just to list your tickets, so there's no risk there. Not getting your tickets until the day of the event has . StubHub sent me a confirmation email saying I had seats 8 & 9 for Mississippi State baseball event. We keep track of all orders and guarantee delivery by the date in your account. The Stubhub site indicated the tickets would be available by December 29th as a mobile transfer, a method commonly used these days. Some teams, venues, or artists put delivery delayson tickets issued to original buyers. What would be a reason for a seller to withhold tickets until night before the show? How Do I Get Stubhub to Refund a Charge? - GetHuman I understand you offer guarantee, but I want to make sure I can actually get into the show. It may be close to the event due to ticket delivery delays. Seems like nothing but questions on this site with no answers. We're firm believers in the Golden Rule, which is why editorial opinions are ours alone and have not been previously reviewed, approved, or endorsed by included advertisers. Cookie Notice Dial +1 (866) 788-2482. After the switch, you will enter the email address you use to access the community in order to reset your password. My tickets for sale have other benefits that I can't put in listing. Privacy Policy. I would like to draw public attention to this incident, I think this is not the first case of cheating this site. Re: Why would seller unnecessarily delay ticket delivery? Sign up to receive our free weekly newsletter. same here, what I have learned is that someone can advertise tickets to sell, without having them. Its location on this page may change next time you visit. It is not in a seller's best interest to cause issues for a buyer at the same time. Did you find it helpful? No. We are changing the way you register and sign-in to the StubHub Community. Not sure how this malicious tactic is seen as legal. We bought tickets Tuesday 4/20 and it said it would be ready for 4/21. @captain-janeway - There could be several reasons as to why; some already being mentioned. I was on hold with customer service for two and a half hours . StubHub went on to collect both the buyers payment AND my charge for the ticket price. Tickets wont arrive until concert date - StubHub Community Not getting your tickets until the day of the event has become more common with venues. Stubhub said that they were contacted by the venue that the transfer button would not be available on Ticketmaster until 24 hours before the show was to begin. Waiting till the day of is bull****. This company will not make things right, do not use this site. There are still tickets available it is just a very slow process," Smith Tweeted in March. If you're on a Galaxy Fold, consider unfolding your phone or viewing it in full screen to best optimize your experience. Make sure to check back with StubHub often, as you'll be able to find any and all of the events that you're looking for! . Get buying tips about Ticket Websites delivered to your inbox. Hell they got there money so send the tickets. If I'm scheduling a flight cross country and paying for a room, etc and all I get is a refund, that sucks! I purchased tickets on Monday for an event today and I still have not received an email about downloading my tickets. It is true we may not be able to replace your order as replacements do need to meet certain guidelines (availability, quantity, price, etc.) If I would have shut my account down the first day I called none of the others would have made it through.". Third-party sellers and ticket-buying bots enrage Colorado music fans Hey @PM444! Since there is a delivery delay until 45 days before the show date, if I were to sell on StubHub, I wouldn't be able to fulfill the order and get paid for almost a year! Stubhub purchase stressing me out. Not ready? : r/stubhub - Reddit What Types of Homeowners Insurance Policies Are Available? I have sold ticket many times before, this is not my first time, never had a problem. On 4/11/23 I sold 4 premium tickets to the Cubs/dodger game on Stubhub. Seller Beware!!!! Unsubscribe easily. It is not in a seller's best interest to cause issues for a buyer at the same time. 3. Some teams, venues, or artists put delivery delays. To check your expected delivery date, look at the 'Ready' date in the order details. All Rights Reserved. If I'm on Disability, Can I Still Get a Loan? When talking to customer service and escalating to Michael the "Selling Supervisor" they said there was nothing they could do and that I would be on the hook for the 100% seller fee for price of ticket. Ticket not available until day before the show? : r/stubhub - Reddit Danielle is the author of this solution article. Sold tickets on this site and a computer glitch allowed them to sell my tickets twice, they charged me the whole sales price of the tickets as my penalty, over 3k refuse to pay me a penny for the expensive tickets I sold. Stubhub does not allow the upload of barcodes upon listing so when they sell, you are required to upload the barcodes - which I did within a couple of hours. I went through this exact issue a few weeks back. Luckily, that was true and I was able to transfer my ticket to the buyer the night before. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. All told, StubHub could be a great resource whether you need to sell event tickets or purchase them. Nosebleeds were even more than what paid for pit tickets. Family says it couldn't just 'shake it off' after problems getting This company is horrible and they DO NOT care about their customers. 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