Partner- But is now frozen in an unending loop for over an hour. Like a flight, one presents the QR code at check-in and presents it to the authorities, if asked, on . Canadian travellers who have been told they must quarantine after a trip across the border say the app is unreliable and awkward to navigate. We boarded in Vancouver on Aug 16 and did a b2b. I can also not manually tyle in my arrival date and time, so I cannot get any further with my application. And when I tried to create a separate account for the other traveller through the web browser, the system wouldn't allow me to input the vaccine date. It is currently available to international air travellers who enter Canada at selected airports. I'm trying to submit but it's not working. whether by land, air or sea. Get started today. 72 hours before embarkation (noon) for PCR test. The next couple of times it gave an error that said code 3 - 510. I was able to continue through rest without problems. Your real card info stays hidden. Not sure its correct to state definitely that completing ArriveCan for a second time is always correct. The next day on both times we received a email stating that we where to quarantine for 14 days .We tried to get this problem resolved by calling arrivecan but no one new how to help us in order correct this this problem. To travel by plane or rail within Canada, you need to be fully vaccinated, but no test is required. ArriveCan app doesn't recognize password. What can I do to solve my problem? Remember, the identities of travellers included in ArriveCAN must match their passports. The only reason one might have to make a second ArriveCAN submission is because they are entering the country a second time. No one ever mentioned ArriveCan to us, but we were told at that meeting that it is accessed electronically by whoever needs to know. Incredibly frustating pile of excrement, Stuck at final stage. please those what to do or a phone number I can call for help, Hi Team, Completed all the information requested in the app and it keeps sending a Code 5 - 503 error and cannot submit the information. I'm not clear on this itinerary. We disembarked in Seattle. Just start a new trip. this app no longer collects information on behalf of Public Health Agency of Canada. Any assistance would be appreciated. What is so difficult to understand about that? and (Code 5 - 503) on different devices. It is currently available to international air travellers who enter Canada at selected airports. #ircc #cbsa #canadaCanada Border Services Agency has launched the ArriveCAN mobile app to make it easier for travelers to provide their contact information u. ArriveCAN Submission Failed : r/CoronavirusCanada - Reddit Could not get any more android updates from Samsung went fro android 6 to 8 so no more updates supplied. The crew helped us fill out our ArriveCan the second time. When submitting the form in Arrivecan mobile app I get 1-TR error. Suggestions???? Cannot enter new password. The agent and I attemped to complete the arrice can app. No other Canadian ports.seems like many do not know what is needed. Submission. I am supposed to go to Canada on Thursday, August 26. I wanted to check the app in advance of our trip to see if there would be any issues. But it gets worse: at my second attempt BEFORE arrival, using the forget password option produces a popup that blocks the text field, so you are stuck. At the border, simply review and certify your declaration. Thank you Ms G and FouremcoFour, may I call you Four?, you are correct on my cruise info. I could not get away from the 'Stuck at 0% and Please wait' problem described here by others, after completing my vacc status. I would say App is another federal government failure. Also as of November 21, 2020, all individuals entering Canada, regardless of method of travel, must provide information through the ArriveCAN app or toll-free number. You realize getting rid of ArriveCAN will just increase border wait times as people will have to present physical proof of vaccination, etc.? There is also an online version of ArriveCAN available here. So when it says 72 hours ahead of boarding plane or scheduled departure time you are really not saying 72 hours ahead. Once I was added as a traveller, I was able to enter my specific trip details with no problem. quarantine/isolation requirements will end for all travellers entering Canada I had recieved a code to be shown at boarder security but once completed everything. Joseph Gerald Maurice Beauregard. I am the one with the account and added my husband as another traveler. How to resolve ? Help! How do you manage not to get asked the country of original departure question? I confirmed my dose dates and uploaded a photo of proof, the app just didn't register it or something. I did Travel Can App too early because i understood i can do it before . Comments? Date and time of submission (UTC): Sat Jul 02 01:09:36 UTC . For what ever reason in May we kept getting locked out. After downloading vaccine info..saves info to 80%, and then freezes.tried 3 times same result. I submitted all the info for the Covid vaccinations that I received . Otherwise, we can submit all that information in-person at the port of entry. OjisanSeiuchi 1 yr. ago Contact ArriveCAN Customer Service/Support - JustUseApp arrow_forward. I put in the wrong e-mail address and she can't receive the verification code on her iphone. I don't think it's my ability to use the app that's in question, but instead that the app can no longer accommodate the stated requirements. Announcing Our 2023 Cruisers' Choice Award Winners! You will need to show your ArriveCAN code at the airport when you check in to your flight to leave the US. I will wait a while, hopefully they will scrap ArriveCan. Cannot download APP. We have to start living. Not knowing better, used the address on my desk top to fill out the form but I will be using my cell phone when I am travelling, It is g-mail address. Otherwise the submission would have to be made sometime during the voyage before returning to Canada. This may affect an individual's "non-compliance rating" and the individual may receive phone calls or other public health follow-ups. Here are some helpful workarounds that should work whenever ArriveCAN app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR. Finally got a confirmation that data was received, but upon arrival at the border, it did not record my wife's info. You will also receive an email confirmation that you have successfully completed the forms for your upcoming travels. In response to a House of Commons order paper question, the government said it has spent over $17 million on theArriveCANapp. As I've not had trouble in the past making dummy entries, I don't think it's my ability to use the app that's in question, but instead that the app can no longer accommodate the stated requirements. It also cuts into your freedom of movement by restricting you to one border crossing designated on the form. This contributes to shorter line-ups in arrivals halls. The app wouldn't be made mandatory until November 2020. Signed in, entered passport, vacc dates and card , then message please wait with a circle , while traveller info uploaded. Powered by Invision Community. ArriveCAN question - Holland America Line - Cruise Critic Community There are three categories of information that are each required to be submitted through the ArriveCAN app. Please advise. Never receive an email to reset. I then re booted , arrive can then deleted all previous uploaded proof of vaccination status and when I attempted to upload AGAIN it just said failed and the screen stuck solid. I have been trying to use the ArriveCAN app on my phone. Little did I know, I had all my information by hand and I was immediately refused by Canadian officers because I did not have proof that I needed a NEGATIVE PCR test. I can clock on the dropdown calender, but it only gives me the next 5 days as an option to select. Will I need to upload my pre cruise Covid test results as well? Select the issue you are having below and provide feedback to ArriveCAN. Rebooted Iphone and also deleted the app and reinstalled it but same issue. In June, some mayors and businesses in communities along the Canada-U.S. border began calling on the federal government to end the ArriveCANapp, saying it was discouraging Americans from visiting and shopping in Canada. ArriveCAN on the App Store The submittal process goes to 63% This applies even if your second ArriveCAN submission is within 72 hours of the first submission. Generating error code PQ-503. The work-around was to use the web version of ArriveCAN. Has added so much stress to my life. Travellerswho are staying within Canada throughout their entire journey orwho are leaving Canada and not returning dont have to complete ArriveCAN. Your Friday flight into Vancouver is your first entry into Canada, so that is your first ArriveCAN QR code. Maine library busy with Canadians desperate for help with ArriveCAN app Bonjour, jessaie de soumettre mon formulaire ArriveCAN mais je reois un code PQ-503. If you want to use the app AFTER arrival, you are out of luck, as it only recognizes dates in the future, not in the past. The first part is for everyone coming into Canada by car, train, or plane. Perhaps the change has been made eliminated the need and the docs are simply not up to date. Mandatory random testing is part of the Government of Canada surveillance program to track the importation of COVID-19 virus into Canada, and identify new variants of concern. There is nothing new here and it is all quite simple. up ??????? I froze at 80%. Did this several times & still not able to get in. Do I really need to do ArriveCan twice? #ircc #cbsa #canadaCanada Border Services Agency has launched the ArriveCAN mobile app to make it easier for travelers to provide their contact information upon entering the country. If an individual does not have access to the App or online portal, they can complete ArriveCAN by calling the toll-free line 1-833-641-0343. The purpose of ArriveCan is to confirm vaccination status. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before. Nothing happened. The mobile app is complimentary and is available in English, French and Spanish (displayed in the language of your device). Powered by Invision Community. Still getting error messages!!!! Getting following error : My husband shows as 2nd traveler. Use ArriveCAN to complete your optional Advance CBSA Declaration to answer customs and immigration questions up to 72 hours in advance of flying into Canada. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. code 5-503 even though Im connected to the internet. Every sister's fantasy, deleting her brother and redoing him! This story has been updated from an earlier version that erroneously stated the government announced the addition of a CBSA declaration form in the ArriveCAN app in August. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. Individuals who are not capable of accessing the ArriveCAN app are still subject to the requirements, and can access ArriveCAN through a toll-free number, 1-833-641-0343. Closed Captioning and Described Video is available for many CBC shows offered on CBC Gem. If you are a ArriveCAN customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using ArriveCAN. We were just about to book a wonderful trip to the Canadian Rockies but the next day we cancelled the trip. I dont see any RCC cruises disembarking in Whittier; just Anchorage (Seward). I was just on a Canada/Greenland cruise. You do not need a second submission. Reddit and its partners use cookies and similar technologies to provide you with a better experience. When i get to arrival date i get 2 options 2025 or 2026 i am arriving Vancouver by cruse ship on the 18 may 2023 and departing on the 22 May 2023 by air. [emailprotected] See you soon halifax, My arrivecan app is stuck on 80% is not saving my information. Notice: As of October 1, 2022, ArriveCAN no longer collects personal health and travel information on behalf of Public Health Agency of Canada. Have tried twice. I am having issues submitting my details via the Arrivecan app. I tried to reset but it doesn't work. Last night I was coming back to Canada and I could not submit my info on Arrivecan. I have entered all the information required, but when I try to submit it I keep getting an error "Submission Failed - Code PF-400". And did you used to have a Beeker (muppet) picture? ArriveCAN on the App Store Please help out this old man! Upon your entry to Canada by air or at a land border crossing, the border services officer may notify you that you've been randomly selected for . Stuck at 0% and Please wait this is twice. App has been stuck for 30 minutes now on "Please wait while your ArriveCAN traveller is saved" - showing 12% hasn't moved at all. Arrive Can - Canadian Cruisers - Cruise Critic Community Please let me know what should I do. If I had waited until departure date to complete and submit within 72 hours, this sign-in issue would have cost me in terms of a cancelled motel reservation. Or both? Just recently when filling out the point of entry the screen locks and I am not able to continue with adding date etc. Air Travel. ArriveCan - Canada Forum - Tripadvisor They must call 1-833-641-0343 each day during their 14-day quarantine, unless exempt from this requirement. Trying to register on an iPhone is difficult but had to use it so we could download app. All rights reserved. ET on statutory holidays): Travellers to Canada arriving by air are now required to submit certain information through the ArriveCAN app. I don't have a smart phone, so already at disadvantage. You must also submit a second ArriveCAN submission no more than 72 hours before boarding the cruise. Im travelling in a couple of days, what should I do? Do i have to change it ? Thank you! Thanks & Regards. It's a joke. For more information, please see our I am not receiving a verification code, to be able to enter a new password, as I have forgotten my original password. Please help me. And I wasn't sure what you were asking. As of April 25, 2022: Unvaccinated and partially vaccinated children under the age of 12 are no longer required to provide a valid pre-entry test result, if they are accompanying a fully vaccinated adult. However I am getting code pf 400. We are totally discusted with the way we are being treated. The covid assessment wont come up on my app when I press it. This is ONLY needed if you are cruising. Discover which options are the fastest to get your customer service issues resolved.. Many Thanks. HELP! Let me do a trial on my ArriveCAN. You are entering Canada twice so that requires two QR codes. You can also view your E-Receipt in the ArriveCAN mobile app or by signing in online." The customs declaration is likewise Your Canada Border Services Agency Declaration details. There are other ways of doing it." Hello Sir/Madam, I was frustrated waiting to be sent back to America along with other people waiting in their cars. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises. tried everything. After Greenland, we re-entered Canada with a stop in St. John's, but we were not required to do ArriveCan a second time. At the border, you will be prompted to scan your travel document at a primary inspection device and confirm your identity. Your next entry into Canada will be upon disembarkation (I am making assumptions that you have a Vancouver return) so that will require another ArriveCAN QR code as you have already used the first one. Not sure its correct to state definitely that completing ArriveCan for a second time is always correct. Why I am being told to stay under quarantine. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Just because a disease is endemic doesn't mean it can be safely ignored. I have the most update to date version of the app and have tried this multiple times already. With the government set to make the app optional, here's a breakdown of what ArriveCAN was built to do, why it's so contentious and what possible uses it might have in the future. Confusion swirls around ArriveCAN app and its use at the - driving So we made it easy to get in contact with the support team at Canada Border Services Agency, developers of ArriveCAN. Notice: Starting October 1, 2022, all COVID-19 border requirements, including. I am not able to access as it states to check email address or password or check internet connection. abby1257, April 29, 2022 in Canadian Cruisers. Any assistance would be appreciated. When you make the new submission it will throw out the old one. Thanks in advance. By Any advice to get this app to work? Thanks. We did ArriveCan before leaving home. This was the day after they had opened the border. Land Border Crossing. My phone has failed. What was supposed to be a quick, 36-hour visit . Gowling WLG is an international law firm comprising the members of Gowling WLG International Limited, an English Company Limited by Guarantee, and their respective affiliates. I appreciate all your help, you've already helped me so much and you don't even know it. While some travellers say they'll be glad when theyno longer have touse the ArriveCAN app when entering Canada, others say there might still be some use for the tool. ArriveCAN will send a 6-digit verification code to your email address.