I had to speak to a customer service department on yesterday (a totally different business) and their customer service was so superb, helpful, and professional it almost made me cry. Thank you for your interest in our Short Term Plan. They would not get me off the phone without fixing and correcting the issue. Alabama Blue mobile is now available for your Android devices intended for use by all Blue Cross and Blue Shield of Alabama members. Blue Cross Blue Shield companies provide a best-in-class, comprehensive suite of international products and services for people who live, work and travel internationally, giving them confidence that quality care can be accessed wherever and whenever they need it. This app is available to all expectant mothersmembers and non-members. Every time I contact Blue Cross representatives they tell me conflicting messages.I would like for blue cross to approve the *** as soon as possible. Blue Cross Blue Shield of Alabama is an independent licensee of the Blue Cross and Blue Shield Association. Do your customer service reps even care about their clients? Sign in now Step 1 Enter Your Information Step 2 Create Your Profile Step 3 my BlueCross For confirmation and security purposes, all fields are required. Please contact Social Security at 1-800-772-1213; TTY users can call 1-800-325-0778 for more information. Customer Service. I have been waiting for Dr ******* ****** of Andalusia Alabama, to be admitted to the network for over a year, I have called BCBSAL numerous times, have been promised that someone would look into why he has not yet been added so that I can select him as my designated care provider. To initiate his best possible recovery, we decided to transfer him to **** ******** ******* in Houston for rehabilitation on November 11, 2020. By clicking "Next", you are acknowledging that you would like to submit your application otherwise, click "Cancel". Please make sure you select the appropriate form to address your . Please review the terms of use and privacy policies of the new site you will be visiting. Customer Service Blue Cross and Blue Shield of Alabama members that are eligible for Teladoc may enroll in the telephone and online video consultations program by visiting Teladoc.com/Alabama or calling 1-855-477-4549. This didn't make sense as this was early November and I don't use this provider anymore so what are the chances of them reimbursing me? Since I was still covered by my employer plan, I would like the premium I paid for the health and dental through the Federal market place REFUNDED. Blue Cross Blue Shield Association (BCBS, BCBSA) is a federation, or supraorganization, of, in 2022, 34 independent and locally operated BCBSA companies that provide health insurance in the United States to more than 115 million people. Join the Blue Cross and Blue Shield of Alabama team See Our Latest Jobs 4.0 Current Employee, more than 8 years Overall Good Employer Jan 29, 2023 - Customer Service Representative in Birmingham, AL Recommend CEO Approval Business Outlook Pros Health/dental benefits, 401K, biweekly bonus pay, ability to work from home after meeting criteria. This link takes you to another website. for service orientation, Customer Service might be a great fit for you! Blue Cross and Blue Shield of Alabama is the largest provider of healthcare benefits in Alabama, providing coverage to more than 3 million people in Alabama and other areas of the country. Number: ************Claim We are responding to your complaint to the Alabama Better Business Bureau concerning your contractseffective date.Based on our records, you are covered through the Marketplace Exchange. We have religiously paid our monthly dues to BCBS of Alabama. However, weare granting a one-time exception to change your effective dates for both your health and dental contractsfrom January 1, 2023, to February 1, 2023. Search the D&B Business Directory and find the Blue Cross & Blue Shield of Alabama company profile in Gadsden , AL . Blue Cross and Blue Shield of Alabama Customer Service Representative Precertification. Call 1-855- a.m. 8 p.m. Central Time, Monday through Friday. Discover all the ways members can earn wellness incentives and rewards for taking an active role in their health. Save Time. We have always had health coverage (Medicare) and supplemental insurance (BCBS of Alabama), and we have paid our monthly dues diligently, so I am not sure why we are under this much pressure from **** ******** ******* to pay the remainder of this medical expense. Blue Cross Blue Shield of Alabama (PPO) www.alabamablue.com/peehip/ 450 Riverchase Parkway East P.O. Dun & Bradstreet, Inc. 2023. I keep getting these customer service reps who are no help at all and they over talk and try to loud talk you. It has been 17 months since the date of my husbands discharge from the institution. 28, 2022, and found that you should not have been charged up front VERIFIED Status: UNVERIFIED . BBB Business Profiles generally cover a three-year reporting period. Claim Number ************* Blue Cross and Blue Shield of Alabama Reviews - Glassdoor HealthEquity has agreed to follow Blue Cross' privacy and security policies regarding the confidentiality and protection of your personal health information. Our Customer Service team provides a platform for learning how to effectively serve our members as the voice of the company by upholding our reputation as the Caring Company. A refund for your premiums will be directly deposited intoyour account within 14 business days. Dear **************: We are responding to your complaint to the Better Business Bureau concerning your Blue Cross and Blue Shield of Alabama . By clicking "Next", you are acknowledging that you would like to submit your application and continue onto the payment page otherwise, click "Cancel". BCBS Customer Service Call the toll-free number on the back of your member ID card for BCBS customer service. Create your birth plan with instructions for labor, delivery and post-delivery, Read daily tips and keep a running journal, Create checklists and maintain doctor appointments. provides a platform for learning how to effectively serve our members as the voice of the company Dear Mr. *******:We are responding to your complaint concerning Dr. ******* ******s network status.We cannot go into detail concerning anything between a physician and Blue Cross and Blue Shield ofAlabama, but we are happy to advise everything has been straightened out. Per Federal Guidelines, you are eligible for Plan F only if you became eligible for Medicare prior to January 1, 2020. Our competitive landscape shows how this business compares to similar businesses in their industry and region based on information found in their Dun & Bradstreet Credibility Review profile. 2023, Blue Cross and Blue Shield of Alabama is an independent licensee of the Blue Cross and Blue Shield Association. Your member ID card is your key to using your medical plan benefits. After more than 6 calls- resulting in being told to "wait for a response", a live agent actually told me "don't get seen by a doctor". Products; Resources; My Account; Talk to a D&B Advisor 1-800-280-0780. Business Directory . It is fast, easy and always available. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Health Insurance Alabama | Blue Cross and Blue Shield of Alabama Blue Cross and Blue Shield of Alabama salaries: How much does Blue To continue, click "Accept." Please contact Customer Service at 1-800-292-8868 for your group number. The site is operated by Blue Cross and Blue Shield of Alabama and all Blue Cross' privacy and security policies regarding the confidentiality and protection of your personal health information apply here as well. See details. Careers | Blue Cross Blue Shield Average Blue Cross and Blue Shield of Alabama Customer Service Representative yearly pay in the United States is approximately $33,281, which meets the national average. Our customer base consists of individuals and families not covered by an employer plan, and over 28,000 companies from as small as two employees up to many of the largest corporations in the country. We aim to serve customers through value-driven, quality products and services. The average Blue Cross and Blue Shield of Alabama salary ranges from approximately $39,604 per year for Customer Service Representative to $109,094 per year for Manager. Step 2: Click the Forgot Password? link. Although content of our social media sites is maintained by Blue Cross, Blue Cross does not control the security and/or privacy practices of these external social media sites. To continue, click "Accept." I would like Dr ****** added to the system so I can select him as mine, and my mothers designated provider. Blue Cross Blue Shield Association - Wikipedia Step 4: bluecross blueshield alabama customer service phone number will send you an email with additional instructions on how to reset your password. From October 1 through February 14, we are available 7 days a week. Information contained in the external sites is not endorsed by BCBSAL. Heres everything you need to know about it. To continue, click "Accept." It is so unnecessary to have to file a complaint of this type. We have contacted BCBS of Alabama NUMEROUS times and have documented and accounted all of the dates and names of representatives that we have spoken to. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. 2010 CLUB DR STE 100 GADSDEN, AL 35901 This is poor service, my mother uses the same Dr, she doesn't want to change, and she shouldn't have to change, BCBSAL gets paid to provide a service and they need to correct the issue and get Dr. ****** in the system. We look forward to answering your questions. Click on it. Under the contractual agreement Information contained in the external sites is not endorsed by BCBSAL. of Patient: Mr.********Contract I kept trying to get off the call and they wouldn't turn me loose. Online access for our members is free, easy and secure! Your Name: Your Email Address: Phone Number: (optional) Company Name: Company Location: Number of Full-Time Employees: Rate Quote Session ID: (optional) Company Location: Care Management Programs. Information on Health Handbook, myRx Planner, and Baby Yourself apps are for educational purposes only and are not a substitute for personal care from a licensed physician. Step 2: Next, locate the Login button at the top-right corner. We are now being harassed by not only **** ******** *******, but also their internal collection agency for the remaining amount of the medical expense. It is fast, easy and always available. Get on-the-go access to health information and tools available on your smartphone or mobile device. All rights reserved. Blue Cross and Blue Shield of Alabama Careers This button displays the currently selected search type. You are about to leave Blue Cross and Blue Shield of Alabama's website and enter a website operated by HealthEquity. You will receive notice when necessary. Contact Us | Blue Cross Blue Shield This link takes you to another web site. The Public Health Emergency (PHE), currently in place as a result of COVID-19, will end on May 11, 2023. . HealthEquity is our business associate and is an independent company that provides account-based plan services to Blue Cross. In this case, the Marketplace has advised ** that they will not change your contractseffective date from January 1, 2023, to February 1, 2023. Know Your Rights and Responsibilities | EEO Policy, ADA Accommodation, and Pay Transparency Disclosure, EEO Policy, ADA Accommodation, and Pay Transparency Disclosure. Customer Support Rep I - Birmingham, AL job at Blue Cross and Blue Blue Cross And Blue Shield Of Alabama | Complaints | Better Business Contact Us - GroupAccess - Alabama - Contact Sales Your Preferred Contact Method Email Phone I am interested in learning more about: Health Dental Vision Whom Should We Contact? If you are deaf, hard of hearing, or have a speech disability, dial 711 for TTY relay services. As an Alabama Health Guidance representative, I agree to the payment terms and conditions of Blue Cross and Blue Shield of Alabama and will not collect any checking account, debit card or credit card information on behalf of the consumer for the purchase of health or dental insurance. As a matter of policy, BBB does not endorse any product, service or business. They indicated they would go back to the provider and pay them anyway and I had to get my monies from that provider. If you are looking for bluecross blueshield alabama customer service phone number? Your comprehensive guide to accredited information on diseases and medical conditions, medical procedures, and medications. Hours: 7:30 a.m. - 4:30 p.m. (closed on state holidays), Toll free: 1-888-373-Kids (5437)Fax: (334) 206-3783, ALL Kids P.O. In order to serve you better you can email Blue Cross and Blue Shield of Alabama at bcbsalmedicare@bcbsal.org. The customer service department has been dismissive and I have been getting the run-around. Henry Mims, PMP - Customer Service Manager - Training Area - Blue Cross We are in the people business, and our corporate values reflect this. 2023, Blue Cross and Blue Shield of Alabama is an independent licensee of the Blue Cross and Blue Shield Association. Name of Patient: ************************. You may also submit feedback about your Medicare health plan or prescription drug plan directly by visiting https://www.medicare.gov/MedicareComplaintForm/home.aspx,in lieu of calling 1-800-Medicare. Features for members only (Member login . I submitted a medical claim that I paid out of pocket for 2 counseling sessions. When you register for myBlueCross, you gain 24-hour access to personalized information. The estimated base pay is $43,102 per year. I paid a Dentist who was out of network ****** and was suppose to get reimbursed and it was sent to the Denist. To learn more about Blue Cross and Blue Shield of Alabama, please visit AlabamaB. Members and non-members can download for free to access must-have tools and features. You are about to leave the Blue Cross and Blue Shield of Alabama Medicare products website and go to AlabamaBlue.com. If you receive a call that appears to originate . Our similar businesses nearby shows similar businesses in their industry and region based on information found in their Dun & Bradstreet Credibility Review profile. myBlueCross is operated by Blue Cross and all privacy and security policies regarding the confidentiality and protection of your personal health information apply here as well. Information on Health Handbook, myRx Planner, and Baby Yourself apps are for educational purposes only and are not a substitute for personal care from a licensed physician. Claim for ****** ***** BBB Business Profiles are subject to change at any time. It was formed in 1982 from the merger of its two namesake organizations: Blue Cross was founded in 1929 and became the Blue Cross Association in 1960, while . PDF Plan Administrator Contact Information - rsa-al.gov 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. 2023, Blue Cross and Blue Shield of Alabama is an independent licensee of the Blue Cross and Blue Shield Association. Three forms are also available to aid providers in preparing an appeal request. Verify that your login information is correct in each field. as Dr. ******* ****** is a preferred dentist. Request assistance with completing your paper or online application, Update your information such as an address, phone number, your name and/or your child/children's name(s), employment, and income changes to ensure ALL Kids has your current information, Answer questions about an application you submitted. The Blue Cross and Blue Shield of Alabama apps are free to members and non-members to download, but rates from your wireless provider may apply. Yet, we do not rest on past achievements. I had coverage for $49.15 a month for a year all messages via email at the beginning of January I was sick and had not been able to check email bcbs raised my premium to $917.00 a month and wipe out my bank account causing me to be overdrawn and incurred bank charges I have been I cancelled policy 1/7/23 and have been trying to get a refund since then. Treatment Cost Estimator Complaints for Blue Cross And Blue Shield Of Alabama Name of Patient: ********************Contract Number: ONS88888888Case Number: 19383036. They'll help you be prepared for almost anything! 2023, Blue Cross and Blue Shield of Alabama is an independent licensee of the Blue Cross and Blue Shield Association. This same standard of excellence and concern for others extends to our employees. As I meet criteria 2. Alabama - Blue Cross and Blue Shield's Federal Employee Program By clicking Agree & Join, you agree to the LinkedIn. Every single time, the representative that we have spoken to has reassured me that the claim is currently in process, and we have nothing to worry about. To continue to our Commercial website, click "Accept." Our call centers are located in Birmingham and Huntsville to serve members and Providers. If you still have trouble logging in, click the Forgot Password? link and follow the steps to reset your password. Sign in to save Claims Research Associate at Blue Cross and Blue Shield of Alabama. been advised that heir refund I was told to miss important health procedures. Frequently Asked Questions | Blue Cross Blue Shield Help Your Employees Get More from Their Benefits No one, to my knowledge has reached out to Dr ******s office to help rectify the situation, Visit DandB.com to locate more business profiles. If you have questions about Blue Advantage telehealth coverage, call Provider Networks at 1-866-904-4130. If you want to stay on the Blue Cross and Blue Shield of Alabama Medicare website, click "Cancel.". Don't have your card? The site is operated by UTIC Insurance Company and all of UTIC Insurance Company's privacy and security policies regarding the confidentiality and protection of your personal health information apply. Blue Cross and Blue Shield of Alabama Customer Service Reviews dentist and that they cannot bill Contact Us | Blue Cross and Blue Shield of Alabama The above claim processed correctly and you were Blue Cross & Blue Shield Of Alabama specializes in Hospital And Medical Service Plans. Box 995 Birmingham, AL 35298 Customer Service 800.327.3994 Preadmission Certification 800.248.2342 Subrogation 205.220.2744 Fraud Hot Line 800.824.4391 Rapid Response 800.248.5123 (to order ID cards, claim forms, & directories) . Blue Cross and Blue Shield of Alabama. We contacted GROUPACCESS for Employers Internet browser compatible with Simconnect Login official site, Reliable internet access for laptops, tablets,s or smartphones via a PC or smartphone, These are some tips to help you ensure a successful login, To avoid login problems, make sure you have a reliable internet connection. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Asthma Chronic Obstructive Pulmonary Disease What you need to know about the disease and our commitment to ensuring you have access to the right care at the right time. The site is operated by Blue Cross and Blue Shield of Alabama and all Blue Cross' privacy and security policies regarding the confidentiality and protection of your personal health information apply here as well. up front for covered services. Telehealth - provider.bcbsal.org Find a Doctor; Symptom Checker; Teladoc; Treatment Cost Estimator ; Benefits. If you still need a 1095-B form, please call ALL Kids Customer Service at 1-888-373-5437 and request one. Search Job Postings Ability to connect and innovate. Blue Cross and Blue Shield of Alabama have not specified a salary for this role. Need some help deciding which plan is right for you? http://www.fepblue.org. Check out the changes and updates to our plan in 2023. 450 Riverchase Parkway East Blue Cross and Blue Shield of Alabama has an established appeals process for providers and physicians. As a chronically ill person, this is inappropriate and insensitive. any hardship this matter may have caused you.Sincerely,Customer Service, **** ************ **** **** ****** *********** ** *****Name of Patient: **** *******Contract Number: ************Dear **** *******:We are responding to your complaint concerning Dr. ******* ******s network status.We cannot go into detail concerning anything between a physician and Blue Cross and Blue Shield ofAlabama, but we are happy to advise everything has been straightened out. on 2/9/23 BCBS denied a prior authorization request even though I met the requirements. Visit Blue365. We have Email the Sales Call Center (AdviseMe@bcbsal.org) anytime. Step 5: Follow these instructions to reset your password quickly! BCBS of Alabama then sent me a letter below which is shows a misunderstanding of the problem. Terms of Service apply. Self Service. When you select the option to speak to someone it disconnects the call. Blue Cross and Blue Shield of Alabama Customer Service Representative We use cookies on this website to give you the best experience and measure website usage. For more information, view our privacy policy. Once they finally figured out my Cobra, I asked about the reimbursement process to get these claims reimbursed to me and meanwhile I uploaded the reimbursement claim, the invoice, and the paid receipt. As the association representing our 34 BCBS companies, the Blue Cross Blue Shield Association (BCBSA) provides a strong foundation of national leadership with industry colleagues, government officials, the media and the public. Pay your bills online and set up recurring payments, Learn more about your plan benefits by reviewing your Benefit Booklet or Summary of Benefits and Coverage, Find a doctor, hospital or dentist near you, Get plan details such as copay amounts, plus file drug claims, View articles about common conditions and diseases, Get information about medications, medical procedures, and natural treatments, Medication schedules, reminders and notifications, Manual entry and/or claims driven imports for, Medicinal information (contra indicators, missed dosage, interactions, dosage instructions), Access to the device's photo album for photo recognition of medication(s). DirectlyApply estimates this role should be paying an average of $18.00 per hour based on similar jobs posted in the last 30 days. Some areas of our site may provide links to other external sites that we don't own, control or influence. For questions about claims payments, health, and dental benefits, or to order insurance cards, please call Blue Cross and Blue Shield of Alabama at 1-800-760-6851. Group Number Blue Cross and Blue Shield of Alabama : New Registration Member Discounts Take advantage of member-only discounts on health-related products and services. Save my name, email, and website in this browser for the next time I comment. Referrals increase your chances of interviewing at Blue Cross and Blue Shield of Alabama by 2x See who you know Get notified about new Researcher jobs in Greater Birmingham, Alabama Area . Bluecross blueshield alabama customer service phone number Birmingham, Al 35244. 1-800-492-8872 . Customer Service Manager - RISE Training Area at Blue Cross and Blue Shield of Alabama Birmingham, Alabama, United States 938 followers 500+ connections Thats why were called The Caring Company. We've been cited for excellence in performance, financial strength, innovation and human resources. When you apply for coveragevia the Marketplace, they determine your effective date as well as your cancellation date. 20 complaints closed in the last 12 months. Visit the Career Advice Hub to see tips on interviewing and resume writing. I misunderstood the end date, and signed up for a health insurance plan ( Contract Number: PGX856258190 ) and dental insurance plan ( Contract Number: XAD850140237 ) in the marketplace that started on Jan. 1 . Benefits, formulary, pharmacy network, provider network, premium and/or copayments/coinsurance may change on January 1 of each year.