FedEx SmartPost can be dropped off at the U.S Postal Service or FedEx Ground supported locations. Jul 04, 2014 12:31 pm EDT. Then I tried again and they stated that a return label would be at federal express . 2) Select This is a Gift return on the Return Form and fill in required fields making sure to provide the gift recipients email address as this is where the credit will be sent. We'll only charge when the product ships to you. Hi Jason, $570 $369.00 Save 35 %. When returning a product, you will be presented with a Return Merchandise Authorization or RMA number and a shipping label. Founded in 1998, Bluefly is a leading online retailer that offers designer and fashion trends at a superior value. Bluefly is headquartered in New York, New York. We proudly stand behind every piece we sell and guarantee the authenticity 100% with our vendors. Return Address Labels Personalized, 1 Sheet = 30 Labels, 2.6"L x 1"H - Matte Finish Personalized Address Labels - Return Labels Personalize Self Adhesive - Custom Address Labels (Modern, Clear) 4.7 out of 5 stars 435. Tip for consumers:Returns are $20 for a return label. I have a UPS return receipt (uploaded) showing the return I sent back to them SHOWING that their facility received my return and they still have not credited me. Bluefly i Their customer service is terrible. Bluefly.com, LLC | Better Business Bureau Profile Bluefly Reviews - 641 Reviews of Bluefly.com | Sitejabber The delay in being refunded my money is not acceptable. Ordered product noticed every day no shipment details were ever updated. Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? First off they messed up and sent me a wrong item. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 3 social media accounts. This will surely increase the credibility of your complaint. Get cancellation email again. The age of Bluefly's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. Bluefly was my go to site for years. I'm done! Address: 42 W 39th St, New York City, New York 10018, US Phone (212) 944-8000 . I spoke with a supervisor today who (once again) agrees that I am due the money but says the "credit department" MAY or MAY NOT refund me the additional amount owed and there's nothing he can do about it. When I received my order I was shocked to see two identical pairs of shoes. We are excited that you are are interested in ordering something from Bluefly! If you see a link that says "Click . Apparently, all the other times I called and was told I would get my refund, they were LYING to me, most likely in the hopes I would just get off the phone and forget to check my credit card statement. Print your name in large legible letters on the first line in the top left corner of the envelope. Summary. I'll be contacting the Federal Trade Commission regarding false advertising by clearly selling a used product, but not listing the condition of it and selling as if it was new for $304. We also ensure all reviews are published without moderation. Not worth the headache to deal with scammers. I will never shop Bluefly again. On top of it - the customer service was some of the worst I've experienced. Find out how we combat fake reviews. click here for more details. I'm considering suing and anyone reading this should too! Companies can ask for reviews via automatic invitations. part of me wants to take a chance, but i don't want to "loose" money. If you checked out as a guest, you can view your order status by clicking "View Your Order" on either your order confirmation so shipping confirmation emails. They are absolutely not authentic. Please note- Outbound shipping charges are not refunded when making a return. Here is the BlueFly return policy: Returns must be in their original, unused, and undamaged condition . My order details: The person at the customer service center called Chris told me that once the product is returned from the delivery to the wrong address, they would refund my money. That is not right. . Terrible company. Be advised that returns must be tendered to the carrier within 7 days of RMA issuance or the package will be returned to you without a refund being processed. The biggest problem was it didn't came with an authenticity card. What is wrong with this company and their inventory. Balenciaga Womens Grey Grey Grey Fashion Designer Eyewear. Orders shipping to AK and HI are sent via standard shipping and may take up to 30 days to be delivered. Returns Cancel order Change order Track order . Then I tried again and they stated that a return label would be at federal express store, I . I sent emails, I called them, I left voice messages. Final Sale That lowers the value of the bag. Current Wait: 3 mins (3m avg) Hours: Mon-Fri 8am-9pm, Sat 10am-6pm EST; best time to call: 9am. Share your photos and videos with others to prove the truth of your words. Last Friday, I went to. Once I have my money, I'm removing myself from their email list and I'm never looking back. Their customer service is terrible. If you are returning an international purchase you may be eligible for a refund of a portion or all of the duty and taxes. With 3000+ brands, Bluefly is the online shopping destination for the style obsessed, shop designer styles from Prada, Gucci, Dior, Valentino up to 70% off Yes, MyUS will help process your returns if you received the wrong item or a broken item. It was too small. Tip for consumers:Don't buy anything you may want to exchange. It maybe a pain in the a##. Bluefly does not sell fake goods and any products not sold as Pre Owned should arrive like new. Do NOT give this company your money. Like the description is not even close. Contact Customer Service who will need to issue a new return label. Bluefly's headquarters is in Florida, United States of America. Would love to hear from someone if this is standard practice here, but unfortunately other reviews online seem to show similar issues. There are no returns on Diamond, Fine & Estate Jewelry pieces for international orders international shipments are FINAL SALE. Off-White Out of Office Low-Top Sneakers. Worse yet, one boot was 8.5 and the other way 6.5. Did you return the desk? I'm shocked they're still in business with these awful practices and scamming consumers. Return time frames may vary and are indicated with each item's description. Only free shipping could have improved it. i called customer service when it happened and they were very unhelpful. Bluefly, Inc. Phone Number | Call Now & Shortcut to Rep - GetHuman Information provided by various external sources. I've returned items to Bluefly and didn't use DHL. Here is the BlueFly return policy: Returns must be in their original, unused, and undamaged condition with all tags attached and all packaging included. If the bag is sold as new (not Pre Owned) and it arrives damaged, again, please contact Customer Service immediately with images. Contacted customer service and they want me to pay restock fee and shipping for the return. All furniture deliveries require a valid telephone number. Occasionally, I've had a return processed more quickly though. I assume oh my gosh how much they had to add on the original price to give us this huge discount, something like 100 percent! THEY SAID THAT IS A FINAL SALE AND THEY ARE JUST A MARKET PLACE SO THEY HAVE TO CONTACT THE SELLER . 7,051. Please note that additional fees may apply. They send me lazy screen shots from FedEx.com without actually calling them and sorting out the issue as the shipper. Fragrance & Skincare Pieces sent back after the return period or without original packaging and the security tag attached, will not be refunded. There is no way to correct the address they say. Bluefly offers international shipping via our partner Shipito. Some Marketplace items have shipping restrictions to Shipping options offered during checkout and may vary based upon the shipping address provided. 3. Please be sure to follow the directions given for each product you are trying to return. BlueFly Returns Question | PurseForum Copyright Store Return Policies. Coupon codes are only valid during the stated promotion times and cannot be applied retroactively to purchases made prior to the start of this sale or to purchases made after the end of this sale. No response until the next day. Now I cannot return it. Please reconsider shopping here to avoid hassle. I would never purchase again, especially big ticket items. Please DON'T use them..save your money! My Bluefly purse is my favorite. Standarddelivery takes 4-8 business days for the continental US and will be shippedwith UPS, UPS SurePost, FedEx, SmartPost, or US Postal Service. I wanted to exchange them but a return has a $20 fee. Customer service is non-existent. Shipping charges are not refundable.Return Time Frames May Vary And Are Indicated With Each Items Description. Careers. Filltek provides order fulfillment and warehousing services for Bluefly. Thank you for reaching out to us and we hope to hear from you soon. I sent an email to inquire about my return and refund and received a response in a matter of minutes. Please allow adequate time for return shipping. The boots were cheap, so I'm not going to bother spending another 40! BEWARE! But I did send it priority mail with delivery confirmation. Their customer service was quite nice and gave us a store credit. Ridiculous! I eventually sent multiple emails and their response was nasty. I have not received the product and I wont be able to receive the product. pricey returns I accept, because I wanted the cheap looking and feeling stuff out of my house. Very disappointed and they are just not even addressing the issue. Order was place in early December, but nothing ever arrived. Those sweaters are just huge! The 20 Best Alternatives to Bluefly - Knoji Delivery Options. If an RMA is not provided with your refund delays can take up to 2 weeks. Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up! Bluefly.com attracts a monthly unique visitor traffic 22,720 visitors. If you wish to have the refund processed back to the Gift giver, click the box to Credit back to the Gift giver.. Our company wont do business with them again. Will never use again and lesson learned check reviews prior to purchase! Contact 23 Bluefly reviews first appeared on Complaints Board on Jan 30, 2009. Over 2.8 million positive reviews on eBay. Bluefly is rated an A+ with the Better Business Bureau (Source: BBB.org); Bluefly has been in business since 1998 (Source: Bluefly.com); Bluefly offers free returns and exchanges (Source: Bluefly.com); Bluefly offers discounts of up to 90% (Source: Business Insider); Bluefly ships to over 100 countries worldwide (Source: Bluefly.com) Return time frames may vary and are indicated with each item's description. I will be contacting BCBG to let them know how their brand is being treated. Items usually ship within 1-2 business days unless otherwise noted by availability in the product details. If you Did you return the desk? The Company sells designer and brand name apparel and accessories via its web site, as well as provides fashion tips, trends, and advice. When I contacted them for the second time about returning and asked they said it is impossible. Bluefly ranks 14th among Designer Clothes sites. THIS IS RIDICOLOUS ! I expected them to re-send the parcel with items I bought, or similar, and ask OR refund but they have circling around the issue for over a month. This hold will drop off your account within 3-5 business days. 50 ($0.45/Count) FREE delivery May 3 - 8 . with a Bluefly rep and they gave me the *** numbers and addresses to . for anyone's information in the future, walgreen's has DHL shipping stations inside. Wasted my money. People make mistakes, but refusing to correct them and leaving your customers hanging out to dry is not ok. I didn't check their return policy before ordering a dress last week because I didn't know their policy had changed. I need to follow up on it. We look forward to hearing from you. We thank you for your interest. Verified customer. I got sucked into buying a pair of shoes for a gift for my daughter that didn't fit. In order to receive your refund, please follow the RMA instructions, package products separately, and apply the appropriate shipping label to each return. Never again I hope the pandemic put you out of business I tried to cancel an order they just want to keep your money it was a mistake and it was not my purchase I tried to contact them and they sent me a sorry email I strongly recommend go to a store if you can't see the merchant don't buy from these people online there's no good customer service is horrible. Dont buy from them!!!!!!!!!! Email us at flyrep@bluefly.com. Coupon codes cannot be combined with other offers. Probably my last purchase from Bluefly.com. Hi Anna, Hopefully, they will be able to locate the package. Appropriate tax charges will appear on the "Review Order" page during checkout. Bluefly already went out of business, once back in 2019. If an RMA is not provided with your refund delays can take up to 2 weeks. If you are unable to locate this confirmation email, please contact Bluefly Customer Service directly for assistance. company located in New York, New York with $22.00 Million in revenue and 78 employees. I'm still waiting! After hearing all the horror stories I let my own few good experiences tell me to take a chance and oh did it come back to haunt me. Bluefly Return Policy | Bluefly Refund Policy | Bluefly Exchange Policy Sales tax is applied to your Bluefly order in accordance with individual state and local regulations if your shipping address is in one of the following states: CA, FL. They just sent me whatever they have available. 1. call pushes the current value of the RIP register (return address) to the stack + does the call. Step 2: If your order is eligible for online returns, and is within the allowed return window, you will see a link that says "Create a Return Label" on the Order History page of your account. If you made an account prior to November 2019, then you will need to create a new Bluefly account. Then place a new order online for an alternative product. I received them and they were the same color as the original shoes I ordered in the wrong box. I have now opened a case with PayPal but stay far away from them! Whenever I see more than 50 percent discount, I always back off. The headquarters address is 1124 Kane Concourse,Bay Harbor, FL . Headquartered in the heart of New York's Fashion District, Bluefly is a pioneer when it comes to giving you the best of the brands you've come to know and love. Bluefly | Zulily Please be aware the standard freight service is curbside which means, your item(s) will be delivered onto the curb at the end of your driveway. Please note- Outbound shipping charges are not refunded when making a return. Once the order has cleared processing, pending availability, and credit card authorization, the delivery company will contact you to schedule a delivery appointment. Headquartered in New York City's fashion district, Bluefly is the original online fashion retailer. Please ensure that your return is shipped within the returns policy window which is driven off the original ship date of the order. It may not display this or other websites correctly. That's 10 business days starting from when they receive the package so it does take some time. I was informed that I could pay the postage myself, but I would still be charged the $20 fee for restocking. Bluefly ranks 14th among Designer Clothes sites. *Important Note: Late returns will not be accepted past their indicated returns period and no refund will be issued. Returning Heavy Or Bulky Items So I wasnt aware of their fraudulent return policy. POST-PURCHASE. Sometimes it takes more than a week to get an email confirmation that your returned item was received. However, I don't think I have ever purchased anything I could not exchange for the correct size. 2. Call Bluefly, Inc. customer service faster with GetHuman. If you don't feel comfortable ordering online you can private message us your best method of contact so a Bluefly member can reach out to you directly. As a first time Bluefly customer, I'm a little confused about filling in the return portion of their form. I hope it's there. Bluefly is unable to process your refund if products are returned to the incorrect address. Their customer service is the worst, and I needed to file a claim from both Amazon and American Express to get my issue resolved. Click here to get notifications about new complaints of Bluefly. I have had multiple issues with my order, to my disappointment given I thought I would give Bluefly another try. Please rest assured, we offer only the best brand names and highest quality goods. 1998-2020 BLUEFLY.COM OR ITS AFFILIATES ALL RIGHTS RESERVED. Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. We looked at designer & luxury fashion brands similar to Bluefly in products and services offered and ranked them according to product features, overall customer ratings, brand popularity, price point and value, shipping and returns policies . It would suck to be out $217 OMG, I returned something almost a week back and haven't received an email from Bluefly yet. If you refund the original payment method and use our pre-paid domestic return label, $6.95 will be deducted from your return total. They were not helpful and actually abusive. Bluefly has a rating of 3.07 stars from 641 reviews, indicating that most customers are generally satisfied with their purchases. Shipping charges are not refundable. #9. From Hudson Jeans, Joe's Jeans, J Brand & More, Must-Haves From Halston, BCBGMAXAZRIA, Iro & More, Shop Wallets, Belts, Hats, Sunglasses & More, Subscribe to getexclusive offers on designerbrands. I will not order from Bluefly ever again! Be advised that all returns have a 7 day shipping window from the day the RMA is assigned. Very disappointed : (, Read full review of Bluefly and 1 comment. it is unconscionable that Bluefly charges $21 to return an item, especially when 1) you've already paid a delivery fee, and 2) the reason for the return is a problem with the item. Discover deals and discounts on Bluefly at Zulily. Bluefly refuses to let me return one of the orders. Then they go back to sell these items on their little website and eBay at the same time like nothing ever happened, hoping more people would get tricked. The reason they advised was, "we work so quickly to ship your order" - unless you are delivering my order to my doorstep the next morning and have already sent me tracking information, this is an absurd response. I don't believe their return policy is very clear on the site at all. Never again..Poor customer service too with just sending a generic email. Please Make Sure That The Carrier Scans Your Return Package And Provides A Receipt. When you complete the online return form, you will also receive a return request confirmation email with the pre-paid return shipping label as an attachment. Every time I have been promised my refund, given a bogus "confirmation" number and have yet to see the correct refund. Be advised that returns must be tendered to the carrier within 7 days of RMA issuance or the package will be returned to you without a refund being processed. All Rights Reserved. I'd check a couple other shops before I go ahead here. If you have a Bluefly account: Log into My Account. Then, under the Order Status section, find the order for which you want to create a return and click Return an Item.If you do not have a Bluefly account. ONLINE IT IS SHOWING ONLY THE PICTURE , NO ANY DESCRIPTION OR SIZES ADDED.ON MARCH 24 THE *** WAS DELIVERED AND THE SIZE IS REALLY SMALL , NOT SURE IF IT IS ORIGINAL SINCE WITH THE *** WAS NOT PROVIDED ANY RECEIPT/ INVOICE SHOWING MY PAYMENT TAXES ETC.I CONTACTED IMMEDIATELY CUSTOMER SERVICE . Postmen. So, the bottom line is that once the order is made, there is no way to cancel the order. Bluefly.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats. Do not purchase high-end designer goods from this retailer as they do not guarantee authenticity. i always put them in their case, didn't drop them, didn't step on them, didn't sit on them, cleaned them - essentially i took very good care of them. Bluefly uses a variety of shipping arrangements with brands, and some may result in longer shipping times than others. $21 return fee!! I believe all this is done on purpose to limit returns. I've returned a shirt that was delivered to them beyond the 7-10 return processing they ask for. Personalize it. Per the consumer rights and consumer protection law -it is Bluefly's responsibility to ensure I receive the goods I paid for. I did not receive my parcel sent from UPS. How do you know the package is lost? I was given the runaround by their rude customer service because they were trying to ride out their 14 day return policy. Bluefly sells out of inventory very quickly; therefore we are unable to process exchanges. Which is understandable, but my 87.xx purchase ended up in a refund of 60.xx. Step 1: If you have an account, please log in and view your order to start your return process. Please refer to the original returns confirmation email that was sent to you which included your prepaid return label. Returns will be processed within 10 business days from the date we receive your package. The return and restocking fee might be more than the item itself. Amazon.com: Butterfly Address Labels Independently owned. But unfortunately I forgot the password to my account. I confirmed with customer support that the NEW BV belt I want as a gift was gonna come in the original BV box. Bluefly are refusing to return my emails and of course the customer service number isn't "accepting calls". If you purchase a 50 item, it could cost you 75% of that item to return it. Well, I've ordered several items from Bluefly website and never delivered my stuff! I ordered three sweaters and they sent me all three in the wrong size. However ComplaintsBoard has detected that: Thank you for taking the time to voice your complaint. Click here for supported locations. Mods: i don't know where to put this, but please move it if necessary. BBB Business Profiles may not be reproduced for sales or promotional purposes. The worst! Freight delivery generally takes 2-3 weeks from date of purchase but may take up to 5 weeks. This is horrible, especially since the item I ordered is defective (the zipper is broken). This is how this website does their customer service. We understand that there have been growing pains and hiccups like several other retailers sometimes we do drop the ball. Another color became available in my size so I ordered them. Subscribe to getexclusive offers on designerbrands. At this time, we do not provide return shipping labels for international customers. Read Customer Service Reviews of www.bluefly.com - Trustpilot The dress I ordered was never worn - I tried it on and it was too big. I contacted customer support and have been in contact with numerous representatives and supervisors. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Backed by the National Science Foundation, Then I tried again and they stated that a, ONCE again they told me the agent I spoke with was wrong and I cannot return the dress for a, If could give them a minus 100 i would absolutely horrible, Used product sold as new and RUDE support told me to go elsewhere, Fake items and horrible customer service. Not cool. Bluefly store credit refunds will be immediately available after your return is processed. Reviewers satisfied with Bluefly most frequently mention free shipping. Mail your return to: BHFO, Inc. Attn: BHFO.com Returns Department 4520 20th Ave SW Cedar Rapids, IA 52404. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Bluefly is not an authorized retailer and I have personally received knockoff designers items from Bluefly in the past (and never been refunded due to dishonest business practices). My concerns were immediately resolved. The item was returned to Bluefly.com using the prepaid **** return label Bluefly.com provided me with, *****, on 06/21/22. $12.95 return fee $1 shipping insurance $7.95 outbound shipping. If you need the order to arrive sooner, expedited shipping is available at checkout. This is the worst website ever! Blue fly or not (trust me there service is excellent!). Bluefly strives to ensure accuracy of all orders and apologizes in advance should we not meet this expectation. The complaint is very unclear and makes it Bluefly has left an official reply on this complaint. Indicate your order number and the items you would like to return and someone will follow up with you to create an RMA & provide a shipping label. We will be having several upgrades to our site soon, I look forward to more positive reviews in the future. It cancels my orders saying they are out of stock, but the website shows them as if they are in stock. 4.9 Total Score. Even an exchange for a different size won't save you on the return fee. Bluefly has extended its product offering, and included a wider variety of products through our Marketplace partners. This will surely increase the credibility of your complaint. Or they must have no one working in their return department, even if there is only 1 person, it should have been done by now. I BOUGHT ON MARCH 19 2023 A MESSENGER *** FOR A GIFT TOTAL $ **** . Bizrate Page: http://ow.ly/N8PkJ When a gift is returned, store credit will be issued to the Gift recipients Bluefly account. As a matter of policy, BBB does not endorse any product, service or business. 1) Enter the order number and shipping zip code into the Order Status link located in My Account. This is the second time I have ordered something from Bluefly that they said was in stock, but wasn't! Chris even shouted me. Their system shows it has! In order to provide a wide selection of products & brands, we work with a variety of third party vendors. We will send an email to the Gift recipient with instructions on how to access the store credit for use on a future purchase. No Exchanges Should you receive a wrong, damaged or defective item upon receipt, please contact our customer service team directly for assistance. Please ensure the FedEx location you are using supports Ground drop-off. Duties And Taxes Refund This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers. We may earn money from affiliate links to support and feed our families. That rubbed me the wrong way and I even attached photos to prove that they were worn. Is Shopping at Bluefly Legit? Uncovering the Truth. - pixelroo Buy From Bluefly's USA Online Store - International Shipping NO SELLER IS MENTIONED ON THE WEBSITE .I ASKED FOR MY INVOICE , THEY SAID THE SELLER SHOULD HAVE INCLUDED AND THEY ARE NOT ABLE TO SEND IT TO ME .