The work carried out is horrendous and I cannot believe how BT can use them. When I went down to point out the laws surrounding noise I was told to f*** off back into my flat.A truly awful company. Kier is a major contractor in the social housing sector, but it seems like it is one of the worst. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643, Bridgend County Borough Council If the council has failed in its compliance with the Welsh Language Standards, it will apologise to the complainant and will consider any shortfall in compliance when reviewing any relevant internal processes or practices. Kier Complaints Email & Phone | Resolver UK Glad to finish here and move on. also considers our response to complaints at least twice a year. Find out how we combat fake reviews. If you are approaching us for a service for the first time, (e.g. when a legal framework applies and we will then advise you about how to make your concerns known. We offer a chargeable service to businesses within Bridgend County Borough. Appalling customer service. And we had to send them proof !And during that 70 days - not one apology ! Thank you for your understanding. Best and worst companies at resolving issues. This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. I was picking up my wife, with the kids in the back. Cyngor Bwrdeistref Sirol Pen-y-bont ar Ogwr, Let us know you've had a happy experience, Let us know you've had an average experience. recyclingandwaste@bridgend.gov.uk, Absorbent Hygiene Products and Nappy collection service request, Additional sacks for refuse because you have run out -. Ppl of ethnic origin get blackballed or a victim racial filtering. So he was doing it whilst people swimming until 2 oclock. against a refusal to grant you planning permission or the decision not to give your child a place in a particular school so, rather than investigate your concern, we will explain to you how you can appeal. There may have been upsetting or distressing circumstances leading up to a concern or a complaint. If you have lost out as a result of a mistake on our part we will try to put you back in the position you would have been in if wehad got it right. Fill in the online form. I have now contracted the council to show what they have done. Ive had two separate major issues with my property since moving in and Kiers representatives have tried their utmost to avoid taking any accountability for both of them. Civic Offices, Angel Street, Bridgend, CF31 4WB, Tel: 01656 643643 For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643, Bridgend County Borough Council You can report a missed recycling or waste collection online via the Kier website. Assisted collection service, for residents unable to present containers for service, Any other services relating to waste and recycling. Typical big company really. Bridgend. You can ask for a copy of our form from the person with whom you are already in contact. Weve helped millions of people find a resolution. If we do not succeed in resolving your complaint, you may complain to the Public Services Ombudsman for Wales. Dispensation sacks for refuse collection, for larger households or householders with Coal fires. Normally, we will only be able to look at your concerns if you tell us about them within six months. This policy does not apply to Freedom of Information or data access issues. If we did not do something well, we will aim to put it right. Age concern, Shelter etc who may be able to assist you. The person looking at your complaint will usually need to see the files we hold relevant to your complaint. If you need extra assistance, we will try to put you in touch with someone who can help. For the best experience please use a JavaScript enabled browser. Our Senior Management Team considers a summary of all complaints quarterly and is made aware of all serious complaints. You can report a missed recycling or waste collection online via the Kier website. Assisted collection service, for residents unable to present containers for service, Any other services relating to waste and recycling. They were so bad that Sheffield Council actually took control of repairs back in house once the contract was up for renewal. Complaints Officers can advise on the type and scope of complaints they can consider. The Ombudsman is independent of all government bodies and can look into your complaint if you believe that you personally, or the person on whose behalf you are complaining: The Ombudsman expects you to bring your concerns to our attention first and to give us a chance to put things right. Well always be on hand with guidance and support to help you get the results youre looking for. Unfortunately this position has been closed but you can search our 470 open jobs by clicking here. View our cookie policy here. He was professional and patient. Tell them that you want us to deal with your concern formally. If we find there is a fault in our systems or the way we do things, we will tell you what it is and how we plan to change things to stop it happening again. Kier Group Reviews in Bridgend | Glassdoor Kier Group plc is a construction, services and property group active in building and civil engineering, support services, public and private housebuilding, land development and the Private Finance Initiative. Please be aware that the Council may take longer to respond to any correspondence or complaints, due to staff shortages and the Councils response to Coronavirus. If you are reporting a missed recycling collection, you can also select what container or bag was missed, and if a sticker was applied. 30 Oak Hillside, Broadlands, Bridgend, CF31 5BZ. h+s safety glasses were a must but a potential fall hazard was acceptable with their double standards, avoid like the plague. Chris. 3.3. I shall have no option but to now take this up in a more formal legal way . Refuse service complaint; Report missed collection; . Civic Offices, Angel Street, Bridgend, CF31 4WB, Tel: 01656 643643 See jobs, salaries, employee reviews and more for Bridgend location. And one of Kiers workers was grinding metal and sparks was flying everywhere. Nov 09, 2020. For the best experience please use a JavaScript enabled browser. You can also use this concerns and complaints policy if you are someone under the age of 18. Email: If you had to pay for a service yourself, when you should have had one from us, or if you were entitled to funding you did not receive we will usually aim to make good what you have lost. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643, Bridgend County Borough Council Registered office: 2nd Floor, Optimum House, Clippers Quay, Salford, M50 3XP Please check with your phone provider if you are unsure about how much a call will cost. Date of experience: 09 February 2022 Please place your recycling and waste at your propertys edge by 7am on your collection day. We will let you know when changes weve promised have been made. Kier Group Employee Reviews for Truck Driver in Bridgend This could include files, notes of conversations, letters, e-mails or whatever may be relevant to your particular concern. Email: Bridgend County Borough Council Civic Offices, Angel Street, Bridgend, CF31 4WB. Sign in. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. We take your concerns and complaints seriously and try to learn from any mistakes weve made. If we did not provide a service you should have had, we will aim to provide it now if thatis possible. We will set out to you our understanding of your concerns and ask you to confirm that we have got it right. Tel: 01656 643643 Submit Review. 62 Village Court, Broadlands, Bridgend, CF31 5DY. Cardiff - Conway House. Cyngor Bwrdeistref Sirol Pen-y-bont ar Ogwr, We take your concerns and complaints seriously and try to learn from any mistakes weve made. Manchester- Optimum House. 63 Wood Green, Cefn Glas, Bridgend, CF31 4AT. . Suggested companies are based on peoples browsing tendencies. 17 Juin 2022 | dangerously in love cover art | dangerously in love cover art Absorbent Hygiene Products and Nappy collection service request. If we formally investigate your complaint, we will let you know what we have found in keeping with your preferred form of communication. Maesteg Road, Tondu Bridgend CF32 9HZ 01656 726010 gareth.barnes@kier.co.uk. If there is a simple solution to your problem, we may ask you if you are happy to accept this. kier bridgend complaints. Kier House, Windward Drive, Estuary Business Park, Speke, Liverpool L24 8QR 0151 448 5200 N/A. Resolver is free. Civic Offices, Angel Street, Bridgend, CF31 4WB, Tel: 01656 643643 For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643. When you express your concerns or complain to us, we will usually respond in the way we explain below. It may be worth issuing helmets and harnesses for that style of driving and tin openers for all the unlucky road users around him. Operative. Reviews from Kier Group employees about working as a Truck Driver at Kier Group in Bridgend. Bullying is common practice as is disability descrimination. Bridgend County Borough Council is committed to dealing effectively with any concerns or complaints you may have about our services. In Bridgend, where a private contractor Kier collects waste, a spokesperson for the council said: "A number of Kier staff have been advised to self-isolate following potential exposure to a . recyclingandwaste@bridgend.gov.uk, Absorbent Hygiene Products and Nappy collection service request, Additional sacks for refuse because you have run out -. Kier Tondu opening times Maesteg Road | FindOpen UK Kier Group plc Reviews | Read Customer Service Reviews of kier.co.uk Fitzalan school, Cardiff.What a disgusting place with very rude management only seemed interested in brownie points with directors who were visiting the site, on site mood while working was miserable at best, not good at all! Recycling Operative - Kier Group Plc Careers For the best experience please use a JavaScript enabled browser. Civic Offices, Angel Street, Bridgend, CF31 4WB, Tel: 01656 643643 If your request was completed after 12pm they should be collected tomorrow. Working at Kier Group in Bridgend: employee reviews about Pay . You can report environmental health issues such aspollution,pest control,infectious diseases andfood complaints to Shared Regulatory Services. 46 Pyle Inn Way, Pyle, Bridgend, CF33 6LP. If there are any lessons to learn from addressing your concern then the member of staff will draw them to our attention. For example, where you asked for a service and we see straight away that you should have had it, we will offer to provide the service rather than investigate and produce a report. Kier Group Employee Reviews for Recycling Worker 63 Wood Green, Cefn Glas, Bridgend, CF31 4AT. We aim to learn from our mistakes and use the information we gain from complaints to improve our services. Last Service 14/04/2023 Next Service 20/04/2023 Refuse Sacks collection. Keep all your correspondence in one place, Go straight to the correct contact point within an organisation, Make use of a series of simple templates to help make raising your complaint as simple and quick as possible, Receive reminders when you get a response from a company or organisation, Get an automatic notification when it's appropriate to escalate your case to the next management level within a company, Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary. Thursday every week. We can advise you about such organisations. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Manchester- Optimum House. Reviews from Kier Group employees about Kier Group culture, salaries, benefits, work-life balance, management, job security, and more. If there is a specific business need a member of the recruitment team will engage with agencies who have signed up to our PSL to ensure all . If necessary, we will produce a longer report. Civic Offices, Angel Street, Bridgend, CF31 4WB, Tel: 01656 643643 Find more info on Cylex | See Reviews . Good pay and work/life balance, good bunch and lads and supervisors. Here are 8 tips for writing great reviews. Property Results | Resident Service Portal - Kier Maesteg Road, Tondu Bridgend CF32 9HZ 01656 726010 gareth.barnes@kier.co.uk. Your feedback. Learn more about Resolver Pro and how to claim your business. Click on a service above for more options or click here to look up another property. Inept upper management working on an "old boys network" basis. We will raise awareness amongst all relevant council employees of the requirement to deal with any complaints regarding the Councils compliance with the Welsh Language Standards to ensure that such complaints are investigated fully and impartially. Click on a service above for more options or click here to look up another property. Bank Holiday Service Changes and Opening Hours Strike Action Service Updates Patient information about Streptococcus A (Step A) infections Support With the Cost of Living Vaccinations - Flu Vaccine and COVID-19 Booster NHS 111 Wales Local NHS Health Services Support for parents, families and carers Cancer Support Organ Donation Help Support for our Ukraine Visitors in Cwm Taf Morgannwg . Find out when you can expect your delivery of blue and green bags. 75 days later they are still making excuses as to why they cannot pay the invoicecan't pay by debit or credit cardcan't pay by paypal or send a chequeafter 60 days of having the invoiced they claimed that we had addressed it incorrectly and would not be paid by bank transfer until a new invoice was submitted.We did that and added late payment interestThen they claimed our bank details could not be verified! I see a lot of ppl complaining about kier. Please contact the Data Protection Officer, Legal and Regulatory Services, Bridgend County Borough Council, Civic Offices, Angel Street, Bridgend CF31 4WB, tel: 01656 643565 or foi@bridgend.gov.uk. And all they can say is, cant get anyone to do the job!! private residential homes, specialist health providers) you may wish to raise the matter informally with them first. You can write a letter to us at the following address: We will formally acknowledge your concern within 5 working days and let you know how we intend to deal with it. Customer service is awful and they dont accept responsibility . Property Results | Resident Service Portal - bridgend.kier.co.uk Bridgend County Borough Council Civic Offices, Angel Street, Bridgend, CF31 4WB. Sign in. Our staff will aim to help you make your concerns known to us. Garden waste collections are available to Bridgend County Borough residents. We will deal with your concern in an open and honest way. If you do not want this to happen, it is important that you tell us. Create a profile and sign up for Job Alerts. Salary guide. We will also ask you to tell us what outcome you are hoping for. If your concern is straightforward, we will usually ask somebody from the service to look into it and get back to you. Employees will also be made aware of the need for records of all written complaints, investigations and outcomes, against the councils compliance with the Welsh Language Standards to be retained and to be included and published in the Councils Annual Welsh Language Reporting process. Let us know you've had a happy experience, Let us know you've had an average experience, Unreasonable Behaviour Vexatious Policy December 2022 - PDF 172Kb, Insurance Claims Complaints Procedure - DOCX 14Kb. Civic Offices, Angel Street, Bridgend, CF31 4WB, Tel: 01656 643643 If the complaint is about a body working on our behalf (e.g. 685 reviews from Kier Group employees about Kier Group culture, salaries, benefits, work-life balance, management, job security, and more. Our. All it took was one call and I had an electrician out within two days. 2nd Floor, Optimum House, Clippers Quay, Salford You can contact the Ombudsman by: There are also other organisations that consider complaints. Refuse service complaint; Report missed collection; . Kier Group CEO is optimistic that, with investment in upskilling, the construction industry can help support economic recovery Andrew Davies, Chief Executive of the Kier Group, has opened the Cardiff. If your complaint is more complex, we will: The person who is investigating your concerns will aim first to establish the facts. Dont forget that you can also keep in touch with us via Facebook, Twitter and Instagram. Dispensation sacks for refuse collection, for larger households or householders with Coal fires. If possible, we believe it is best to deal with things straight away rather than try to sort them out later. (MASH) The Bridgend Multi-Agency Safeguarding Hub, or MASH, provides safeguarding services from both the . Would recommend everyone to steer clear whether that's in an employee role or as someone purchasing any services from them. Property Results | Resident Service Portal - bridgend.kier.co.uk For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643, Bridgend County Borough Council 2nd Floor, Optimum House, Clippers Quay, Salford I was swimming in my local swimming baths. Absorbent Hygiene Products and Nappy collection service request. We appreciate your views and will use them to improve our website. Verified Listing. They make it compulsory to wear bleary vision goggles and its snowing I cant wear a woolly hat under hard hat! All complaints related to the standards (or any other service provided in Welsh) will be taken seriously and will be fully investigated to establish the validity of the complaint. Find out how we enforce anti-littering rules in Bridgend County Borough. We have a separate policy to manage situations when we find that someones actions are unacceptable. Wish I could give less than 1 star. Nobody seems able to locate any of the three that have supposedly arrived! Concerns and formal complaints policy - Bridgend CBC Please contact the Data Protection Officer, Legal and Regulatory Services, Bridgend County Borough Council, Civic Offices, Angel Street, Bridgend CF31 4WB, tel: 01656 643565 or foi@bridgend.gov.uk. Also kier is a racist company, if 50 ppl were to apply only English white folks would get selected. I myself have lost in the region of three weeks pay waiting for cowboys from kier who make appointments and then never turn up. We aim to clarify any issues you may be unsure about. Contact details are:01792 765600 (South Wales)01492 523333 (North Wales)post@childcomwales.org.ukwww.childcom.org.uk. Additional sacks for refuse because you have run out - Must be pre-ordered via the . You can report highway issues such as blocked drains on public land, potholes, vandalised street furniture and overgrown trees and hedges. We use dedicated people and clever technology to safeguard our platform. Fill in the online form. recyclingandwaste@bridgend.gov.uk, Absorbent Hygiene Products and Nappy collection service request, Additional sacks for refuse because you have run out -. Contact details. Recycling and waste - Bridgend CBC You can express your concern in any of the ways below. Kier | All Locations By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. This could be by letter or e-mail, for example. A danger zone that was taped off my one of there employees and still not repaired 6/7 months later, absolute shocking service and staff, I was driving along Manston Road this evening 1815ish and had the pleasure of one of your racers (WR20 NWN, Now parked on Ulster road) well within a car length of the back of my vehicle for the entire journey while it is chucking it down. We can collect larger household items such as sofas, doors and beds. If we got it wrong, we will always apologise. Kier House, Windward Drive, Estuary Business Park, Speke, Liverpool L24 8QR 0151 448 5200 N/A. 1 Kier Group reviews in Bridgend. When reporting a problem to us please provide as many useful details as you can, including the date and time you noticed the issue, where it is located and your name and daytime contact number. Theres no jargon in our rights guides. Opens in 1 day. We have a separate policy for Social Services complaints. Sometimes, you might be concerned about matters that are not covered by this policy e.g. Unfortunately now getting legal advice to sort it. If you have requested a missed collection before 12pm they should be collected today. Working at Kier Group: 685 Top Reviews | Indeed.com Kier | Contact us Just glad I was never a council tenant who had to rely on them for anything despite the fact that I worked for them. Bridgend. . For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643. Click on a service above for more options or click here to look up another property. If we did something wrong, well apologise and, where possible, try to put things right for you. If you think a vehicle has been abandoned, you can report this to us online. If you have a concern, raise it with the person you are dealing with. After build clean was very poor.Other snags were corrected, but not without reminders.Don't complete your sale until the property is properly finished. Kier Opening Times in Tondu. I complained on the way out and the manager of the leisure centre said he was ment to finish by 1 oclock. Property Results | Resident Service Portal - bridgend.kier.co.uk Email: If you are experiencing an infestation of Mice, Rats, Bed bugsor Cockroachesat a residential property, we can arrange a free visit from our Pest Control Team. Driver Loader - Kier Group Plc Careers You will be lucky if the customer service answers the phone, the average time is 1 hour 10 minutes.Repeatedly being told the issues will be resolved with no concrete action.The emergency plumbing team arranged through KIER were shocked with the shoddy job by the builders.No refund so far promised for the wrong floorings either. They make appointments and then do not show up and when they do their workforce make excuse after excuse without being able to solve a single problem. I see a lot of ppl complaining about kier.They employ prisoners from hmp wayland Promising the moon, but loft unsatisfactory work ethics instead. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643. Anybody knows if you can call someone here criminal? It goes against our guidelines to offer incentives for reviews. Tel: 01656 643643 Email: . We are unable to accept unsolicited CVs and communications from external recruiters. Get started now and lets get this sorted. Learn about working at Kier Group in Bridgend. I would highly recommend them. recyclingandwaste@bridgend.gov.uk, Absorbent Hygiene Products and Nappy collection service request, Additional sacks for refuse because you have run out -. Find opening times for Kier in Maesteg Road, Tondu, Bridgend, CF32 9HZ and check other details as well, such as: phone number, . Click on a service above for more options or click here to look up another property. Reporting issues - Bridgend CBC If it was a refuse (blue bag) collection, select 'Refuse Sacks collection'. Kier | Our Locations Information provided by various external sources. 203469. , I started work for kier on monday (it's now wedensday) I was doing some construction work on there site in luton working on a school. All they are doing is stealing from hard pressed Houston associations and their tenants who can ill afford this sort of loss. Worked for this company for many years when they were part of sheffield council. 3 Hendre Vale, Pencoed, Bridgend, CF35 6LN. the worst people I ever worked for now there disputing my hours, Appalling behaviour from its staff working at Torbay Hospital rude to patients and staff.. Intimidating.. smoking on site.. a disgrace.. those staff do not deserve there jobs, I truly cannot fault this company. These folks decided to conduct work outside our block of flats at 2 in the morning. Company reviews. You can report a missed waste or recycling collection on the Kier website: Enter your postcode and, when prompted, select your address from the drop-down menu. Dispensation sacks for refuse collection, for larger households or householders with Coal fires. Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? We will make sure that your dealings with us in the future do not suffer just because you have expressed a concern or made a complaint. Rating. This will be provided for each financial year. Conway House. recyclingandwaste@bridgend.gov.uk, Absorbent Hygiene Products and Nappy collection service request, Additional sacks for refuse because you have run out -. You may wish to contact e.g. Answered all my questions. Last Service 27/04/2023 Next Service 04/05/2023 Refuse Sacks collection. We share summary (anonymised) information on complaints received and complaints outcomes with the Ombudsman as part of our commitment to accountability and learning from complaints. 62 Village Court, Broadlands, Bridgend, CF31 5DY. Terrible customer service. brian kim, cpa clearvalue tax net worth . Wales, Bridgend, Bridgend . Conway House. Conway House, St Mellons Business Park Cardiff . If the member of staff cannot help, they will explain why and you can then ask for a formal investigation. Follow. Dont forget that you can also keep in touch with us via Facebook, Twitter and Instagram. Disgrace of a company ! . 2023 Resolver Consumer Online Limited. Will try put the boot cam on youtube for your enjoyment. kier bridgend complaints Reviews from Kier Group employees in Bridgend about Pay & benefits. All rights reserved. . Simple! Companies can ask for reviews via automatic invitations. Enter your postcode and, when prompted, select your address from the drop-down menu.