You must pay all amounts accrued in your account, including sales tax and shipping and handling charges, when due. Name on Account: Enter your name EXACTLY the way it reads on your bill and make sure to include your middle initial if used. Pasadena Water and Power: Rates, Coverage Area, Emissions - Find Energy THIS LIMITATION APPLIES WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER BASIS, EVEN IF MYMETER ENTITIES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Third party text, photo, graphic, audio and/or video material contained on or incorporated in the MyMeter Entities shall not be published, broadcast, rewritten for broadcast or publication or redistributed directly or indirectly in any medium. Please make sure to change your password the next time you log in. 626.744.4005 7:30 a.m. to 5:30 p.m. M-F except holidays. Follow Pasadena Water & Power on Facebook to get timely information about programs, water and energy THE MAXIMUM LIABILITY OF MYMETER ENTITIES, OR ANY VENDOR FOR ANY CLAIM ARISING OUT OF OR IN CONNECTION WITH THIS WEBSITE, THE MERCHANDISE, THE SERVICES OR THE OTHER MYMETER ENTITIES IS $50. NOTWITHSTANDING ANY TERM IN THIS AGREEMENT, OTHER APPLICABLE TERMS AND CONDITIONS OF THE MYMETER ENTITIES OR ANY ACT OR FAILURE TO ACT BY MYMETER ENTITIES OR ITS VENDORS, YOU ARE EXCLUSIVELY LIABLE FOR ANY AND ALL SUBMISSIONS CONTENT YOU TRANSMIT VIA THE PUBLIC FORUM FEATURES OF THIS WEBSITE. For details, see the website of, or otherwise contact, the applicable taxing authority. In addition, notwithstanding any term to the contrary in this Privacy Policy, we reserve the right to use, disclose, and/or share your personal and non-personal information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of this Website's Terms of Use or as otherwise required by law. If you have questions or concerns about this Privacy Policy, you can contact us at: Or send an email to support@acceleratedinnovations.com. 7:30 a.m. to 5:30 p.m. Mon-Fri, except holidays We may allow other companies that are presenting advertisements or providing services on our pages to set and access cookies on your computer and/or web beacons or similar technologies on certain of our pages and/or certain emails sent by us. IMPORTANT: Refuse only customers cannot register for the portal at this time. Therefore, no personal information is disclosed in this manner. Please check your records and try again. With your permission, we may also send you e-mails with special offers and promotions. In consideration of your use of the MyMeter Entities, you agree (i) to provide accurate, current and complete information about yourself as may be prompted by any registration forms ("Registration Data"); (ii) to maintain the security of your password and identification; (iii) to maintain and promptly update Registration Data and any other information you provide to MyMeter Entities, and to keep it accurate, current and complete; (iv) not to sell, transfer or assign your account; and (v) to be fully responsible for all use of your account and for any actions that take place using your account. Learn how to identify scams and imposters that may pose as PWP officials. Electric vehicle incentives to help you go green! Understanding Your Redesigned Residential Bill - Pasadena Water and Power By using this Website or the other MyMeter Entities or by clicking a box that states you agree to this Agreement, you agree to be bound by this Agreement. This account number is not valid. You should direct any concerns regarding any external link to the website administrator or Webmaster of the applicable third-party website or location. Your Website account preferences are password protected for your privacy and security. The Residential Grid Access Charge is a flat fee of $4.50 per month; for customers who are billed bi-monthly, the charge will appear as $9.00 on each bill. We do not transfer cookies associated with our Website to any other company, nor do we authorize any other company to access the cookies we have placed on your computer's hard drive. You acknowledge that MyMeter Entities is not responsible for, and cannot and does not guarantee, the accuracy, completeness or reliability of information in any material posted or submitted by any user of the Public Form. We may also collect other personal information that will be identified on applicable page(s) of this Website. For assistance, please call 626-744-4005. If you feel you may have spyware from another company installed on your machine, there are various anti-spyware/adware software applications available on the Internet to identify if this has occurred. System Maintenance | Pasadena Water and Power MyMeter Entities may change, suspend or discontinue any aspect of this Website or the other MyMeter Entities at any time, including the availability of any product, Merchandise offering, Ticket offering, Service, feature, database or content. The Privacy Policy of this Website explains how such information may be collected and used. Except for any materials noted herein, the MyMeter Entities is owned by Accelerated Innovations, LLC. This Website and the other MyMeter Entities may contain links and pointers to other World Wide Web sites and resources, including, without limitation, Third Party Sales Locations and Third Party Social Networking Features. You may download one copy of the MyMeter Entities on any single computer for your personal, non-commercial home use, you must not reproduce, prepare derivative works based upon, distribute, perform or display the MyMeter Entities without first obtaining the written permission of Accelerated Innovations, LLC and the teams or organizations noted herein. The statements in this Privacy Policy generally about our collection and use of personal information also apply to our treatment of personal information from children under the age of thirteen. MyMeter Entities may change the terms of this Agreement at any time, and your use of this Website and/or the other MyMeter Entities after such changes are posted will mean that you accept them. We may also use software tools to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs) and methods used to browse away from the page. Call customer service for help: (626) 744-4005. A temporary PIN has been reset successfully. There are 66,546 customers of the company. You hereby agree to indemnify and hold the MyMeter Entities harmless from all claims, liabilities, damages and expenses (including attorneys' fees and expenses) arising out of or relating to: (A) your use of this Website, the other MyMeter Entities, the products, Merchandise, Tickets and/or Services purchased via this Website or the other MyMeter Entities; or (B) any alleged breach of this Agreement by you. Pasadena Water and Power Opting out of promotional emails will result in your inability to receive information from teams, MyMeter Entities and third parties regarding these activities and features, you will still receive emails for purchase confirmations and other system related messages. If you set your browser or Adobe Flash options not to accept cookies or local shared objects, you may not be able to take advantage of certain services on our Website. Neither these materials nor any portion thereof may be stored in a computer except for personal and non-commercial use. Bill assistance and services for low-income customers, all. Pasadena Water and Power ("PWP") , is a not-for-profit municipal utility, owned and operated by the City of Pasadena. To opt out of all promotional features you must uncheck the checked box from your profile page where it indicates your agreement to receive promotional emails. EXCEPT FOR ANY WARRANTIES THAT MAY BE EXPRESSLY PROVIDED BY MYMETER ENTITIES AND/OR THE APPLICABLE VENDOR, THIS WEBSITE, THE OTHER MyMeter Entities, AND ALL MATERIALS CONTAINED OR DISTRIBUTED HEREIN AND THEREIN, INCLUDING, BUT NOT LIMITED TO, ALL PRODUCTS, MERCHANDISE, TICKETS AND SERVICES ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO ANY WARRANTIES OF TITLE OR WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. These companies are called "network advertisers." This Website allows you to order products supplied by independent Vendors. By utilizing a credit or debit card for purchase of any Services or any other applicable products offered via the MyMeter Entities, you authorize MyMeter Entities or Vendor to charge such card on the periodic basis as specified (e.g., once per month for monthly Services) in the amount described on the applicable Service or Services' purchase path(s). P asadena Water and Power provides electricity in Pasadena in Los Angeles County, California. Many advertisements are managed and placed on our Website by third parties. Pasadena Water & Power (@PWPnews) / Twitter If the account number, expiration date or other information of any credit or debit card account associated with your subscription Service changes, MyMeter Entities recommends that you update it as soon as possible. 100 North Garfield Ave., Room N106 Latest News Winter Storms Bring Near-Term Drought Relief to the State Some services on our Website require the submission of a credit card number along with personal information in connection with a purchase, other services on our Website require the submission of personal information to the Website. In order to purchase Merchandise, Tickets, Services or any other products via the MyMeter Entities or via Third Party Sales Locations, you may be required to provide complete and accurate personal information, including, without limitation, your name, address, telephone number, e-mail address, credit or debit card information and shipping address. MyMeter Entities and its third-party providers ("Vendors") do not monitor, endorse, edit or screen your Submissions, although MyMeter Entities its Vendors reserve the right to do so, and neither MyMeter Entities nor its Vendors shall be liable for your Submissions. PWP Customer Service Line 626.744.4005 7:30 a.m. to 5:30 p.m. Mon-Fri, except holidays 100 North Garfield Ave., Room N106 Pasadena, CA 91101 Problems should be reported to Pasadena Action Line at 713-475-5555. Account Number Hint: Include the dash in your account number EXACTLY the way it reads on your bill. Start New Water/ Electric Service For Refuse only customers, call 626.744.4005 Quick Pay Pay your latest bill without logging into the customer portal Water or Electric Outage Update Find contact information, view FAQs, report water waste, and more Aggregate Usage Property owners with units 50,000 square feet+ to disclose energy usage (CEC) Pasadena Water and Power We do not install any spyware or adware in connection with our Website, or distribute any commercial message, or authorize any third party to distribute any commercial message, by means of spyware or adware. This Agreement constitutes the entire agreement between the parties, and supersedes all prior written or oral agreements or communications with respect to the subject matter herein. We use automatic methods such as cookies (small amounts of data, which often include an anonymous unique identifier that is sent to your browser from a website's computers and stored on your computer's hard drive), single-pixel GIF images ("web beacons") or similar technologies, alone or in combination with personally identifiable information you choose to provide us, to make our Website work better, to understand Website usage and trends, to deliver a more personalized experience and to improve our content and offerings. Certain cookies that are set when some video products are accessed on our Website, called "local shared objects: or "Flash cookies," may not be managed using the settings in your web browser. Your consent also indicates that you consent to receive communications or solicitations, but if you later change your mind, you can revise your preferences by accessing your profile section within your Website account and removing your personal information. Because of federal law, we cannot knowingly collect any personal information from a child under the age of thirteen without the consent of that child's parent. You acknowledge that your Submissions are not confidential and that your Submissions may be read, intercepted by others and widely accessible on the Internet and/or via other interactive media, and that you have no expectation of privacy with regard to any such submission. The City of Pasadena is dedicated to delivering exemplary municipal services responsive to our entire community and consistent with our history, culture and unique character. Project Apple | Pasadena Water and Power This Website and other MyMeter Entities may offer you opportunities to vote in connection with certain events and also to enter games, contests and sweepstakes. By using this Website you acknowledge that you have reviewed all terms and conditions applicable to the product or service in question and agree to be bound by the terms and conditions. In certain areas, we use industry-standard SSL encryption to protect data transmissions. Pasadena will combine world class events, science and technology, arts and culture, history and architecture with great neighborhoods and opportunities for all. Use of the Website signifies your agreement to the Terms of Use and Privacy Policy. Create My Account Call customer service for help: (626) 744-4005 Skip to Main Content City of Pasadena Home If you do not agree to the terms in this Agreement, you must not use this Website and/or the other MyMeter Entities. Your temporary PIN has been sent to your email address on file with PWP. Pasadena Water and Power's official Twitter account. You hereby waive any argument that any such court does not have jurisdiction over you or such dispute or that venue in any such court is not appropriate or convenient. Our registration and order forms contain a box to place your name, address, email, and or cell phone number indicating your consent to receive special offers and promotions from us. Receive up to $4,000 in free energy and water-saving upgrades. If you would like to obtain more information about this common industry practice of network advertisers and to make choices about their use of your information, please click here. In addition, if you click on an advertisement on our Website, you may be directed to a web page within our Website or to a third party website or product. Skip to Main Content . Please contact Customer Service to reset your PIN. If you submit any personal information to us, or to our third-party service providers acting on our behalf, you can be assured that we will not sell, lease, or share your personal information with or to anyone else, except as follows: (1) to our third-party service providers, and only so that they may help us provide services you've requested and in certain circumstances to provide you with ticket related offers; (2) to the utilities or organizations noted herein., to the extent that you've submitted information that relates specifically to such organization or entity (e.g., you've asked to receive the newsletter of one or more organizations or entities via email or you've purchased organization or entity-specific services, products or merchandise), so that they may learn more about users like you, and provide better services to you; (3) upon notice posted on an applicable location of our Website where we collect your personal information for an economic transaction and notify you that we will be sharing such information with a third party, where such third party is clearly identified; and (4) on occasion, we may offer a special promotion (such as a sweepstakes, contest, or free subscription to goods and/or services) on this Website in conjunction with a third-party service provider, sponsor, or promotional partner, and share your information with that service provider, sponsor, or promotional partner so that it can send you other special promotions it offers, but only if you give us permission to do so. You acknowledge that by submitting your Submissions via the Public Forum, no confidential, fiduciary, contractually implied or other relationship is created between you and MyMeter Entities or between you and third party Vendors other than as expressly set forth in this Agreement. Check out PWP's emergency preparation tips to ensure you and your family are ready for a power outage. MyMeter Entities may also offer opportunities for you to transmit messages, information, ideas, opinions, images, audio, video, creative works or other information or material via third party social networking websites and products (collectively as Third Party Social Network) Any use of Third Party Social Network is subject to the then current terms of use of the applicable third party website or product and not this Agreement, unless you are notified otherwise, in which case the terms and conditions set forth in such notification will apply. If any sales tax will be collected directly by MyMeter Entities in connection with a purchase that amount will be shown either prior to the completion of any purchase or reflected in the final confirmation of that purchase. BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, THE LIABILITY OF FANCONNT ENTITIES IN SUCH JURISDICTIONS SHALL BE LIMITED TO THE EXTENT PERMITTED BY LAW. In such a case, the customer information which we have gathered may be one of the business assets we transfer. Power Emergencies 626.744.4673. City Mission The City of Pasadena is dedicated to delivering exemplary municipal services responsive to our entire community and consistent with our history, culture and unique character. For purposes of this Agreement, such payment processor will be referred to as a "Vendor.". The information you provided does not match our records. PWP Customer Service Line 626.744.4005 7:30 a.m. to 5:30 p.m. Mon-Fri, except holidays 100 North Garfield Ave., Room N106 Pasadena, CA 91101 In order to access it, you will need to create a new account on this system with a new log in ID and password, which takes just a few moments. MyMeter Entities may bill your credit or debit card at the time the Services, Merchandise, Tickets or any other products offered via the MyMeter Entities are ordered or shipped, and the appropriate Vendor may bill your credit or debit card at the time your Tickets are ordered or shipped. In addition and without prejudice to any other remedy available to MyMeter Entities, MyMeter Entities may immediately terminate this Agreement if you breach any term of this Agreement or other operating term set forth by MyMeter Entities in the MyMeter Entities. Power Emergencies 626.744.4673. Effective February 1, 2020, this policy on Discontinuation of Residential Water Service for Non - Payment is set forth by PWP in accordance with the City of Pasadena Municipal Code, General Fee Schedule, IN NO EVENT SHALL MYMETER ENTITIES OR ANY VENDOR BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR RELATING TO USE OF OR INABILITY TO USE THIS WEBSITE OR OTHER MYMETER ENTITIES INCLUDING, BUT NOT LIMITED TO, ANY TRANSACTION FOR PRODUCTS, MERCHANDISE, TICKETS OR SERVICES. We may also use cookies to enable you to use a "shopping cart" if you want to purchase goods or services while on our Website, to store your preferences associated with video streaming or other content offered from our Website and to offer you products, programs, or services based on purchase and Website usage behavior that you and/or other customers have exhibited. We encourage you to be aware of this when your leave our Website and to read the privacy policies of every website and product that collects personally identifiable information from you. All Rights Reserved. References to this Website and all materials contained in this Website along with otherwise accessible via Happen/MyMeter controlled Websites, other products or services will be referred to herein collectively as MyMeter Entities. The personal information we collect may include, but is not limited to, full name, street address, e-mail address, telephone number(s) (e.g., home, work, mobile and/or fax) and birth date. Copyright 2023 City of Pasadena. Links to and from this Website and/or MyMeter Entities from or to Third Party Sales Locations, Third Party Social Networking Features and other websites or locations maintained by third parties, do not constitute an endorsement by MyMeter Entities of any such third party website or content. Test | Pasadena Water and Power Bill Payments | Pasadena, TX Information on managing, accepting and rejecting these cookies is available on the Adobe website. We may be required to share your personal information and non-personal information pursuant to judicial or governmental subpoenas, warrants, or orders. The applicable owners and licensors retain all rights to the MyMeter, but not limited to all copyright, trademark and other proprietary rights, however denominated. This Privacy Policy applies only to this Website, unless you are notified otherwise upon accessing any third party website or product, in which case the terms and conditions set forth in such notification will apply. ALL PURCHASES ARE SUBJECT TO PRODUCT AVAILABILITY. Due to technical difficulties we are not able to reset your password. The section headings in this Agreement are for convenience only and must not be given any legal import. MyMeter Entities may in its sole discretion decline service to or terminate any account. If any term in this Agreement is declared unlawful, void or for any reason unenforceable by any court, then such term will be deemed severable from the remaining terms and will not affect the validity and enforceability of such remaining terms. IN NO EVENT SHALL MYMETER ENTITIES BE LIABLE FOR ANY FAILURE, INTERRUPTION OR ERROR WITH RESPECT TO ANY ASPECT OF THIS WEBSITE OR THE OTHER MYMETER ENTITIES, INCLUDING THE AVAILABILITY OF ANY FEATURE OR FUNCTIONALITY. Water Emergencies 626.744.4138. You must notify MyMeter Entities immediately of any change in your credit or debit card information, including any change to your home address. Pasadena Water and Power takes pride in providing safe, reliable, environmentally responsible water and power service at competitive rates. If MyMeter Entities determines, in its sole discretion and judgment, that your Submissions violates, or may violate, any of the terms of this Agreement, MyMeter Entities reserves the right to (a) refuse to allow you to upload information or otherwise transmit material; (b) remove and delete your Submissions; (c) revoke your right to use this Website, the Public Forum; and/or (d) use any technological, legal, operational or other means available to enforce the provisions of this Agreement, including, without limitation, blocking specific IP addresses or deactivating your registration on this Website or the Public Forum. We may share aggregated demographic information with third parties, but this information is not linked to any personal information that can identify you or another individual person. MyMeter Entities may also impose limits on certain offerings and features or restrict your access to parts, or the entirety, of the MyMeter Entities without notice or liability at any time in MyMeter Entities' exclusive discretion, without prejudice to any legal or equitable remedies available to MyMeter Entities, for any reason or purpose, including, but not limited to, conduct that MyMeter Entities believes violates this Agreement or other policies or guidelines posted on this Website or via other MyMeter Entities or conduct which MyMeter Entities believes is harmful to other customers, to MyMeter Entities business, or to other information providers. By purchasing any Merchandise, Tickets, Services or any other products offered via the MyMeter Entities, you acknowledge and agree that your credit or debit card is being charged by the payment processor of MyMeter Entities or its Vendor, the operator of such product or service. USE OF THIS WEBSITE, ALL OTHER MYMETER ENTITIES AND THE PRODUCTS, MERCHANDISE, TICKETS AND SERVICES, INCLUDED HEREIN AND THEREIN, ARE AT YOUR EXCLUSIVE RISK, AND THE RISK OF INJURY FROM THE FOREGOING RESTS EXCLUSIVELY WITH YOU. Please contact Customer Service if you need immediate assistance or try again later. We are committed to safeguarding your privacy online. Ramsey County District Court, Saint Paul, Minnesota will be the exclusive jurisdiction and venue for any dispute arising out of or relating to this Agreement. In order to access it, you will need . Your ability to purchase Merchandise, Tickets, Services and/or any other products offered via the MyMeter Entities is subject to limits established by your card issuer. Accelerated Innovations LLC is the organization that produces this Website, which encompasses MyMeter Entities. Should you have any questions about the purchase of product via this Website, please call Accelerated Innovations LLC Customer Service at 651-757-4200, or e-mail support@acceleratedinnovations.com. Login - PowerClerk . Recently there has been an increase in scam attempts; if you receive a fraud call, hang up! 2023 Clean Power Research, L.L.C. By providing us with this information you give us your consent to use your personal information for these purposes, we and our partners will only use it to complete the transaction or provide the service or product you have requested. Pasadena Water & Power has upgraded its online account management to better serve you. Copyright 2023 Pasadena Water and Power. This Agreement will be governed by the laws of the State of Minnesota applicable to contracts entered into and performed exclusively in that State. The Distribution Charge recovers the cost of delivering electricity from our receiving station at the edge of the City to you. By transmitting your Submissions via the Public Forum, you grant, and represent and warrant that you have the right to grant, to MyMeter Entities a worldwide, perpetual, royalty-free, non-exclusive, sub-licensable and irrevocable right and license to use, reproduce, prepare derivative works based upon, distribute, perform, sell and display your Submissions for any purpose throughout the universe, in whole or in part, in any form, media or technology known or hereafter developed.