Checked the Verizon app and the "order is on hold".so I entered pymt info again. Happened to me. Fraud dept phone number is: 888-483-7200, option 3, then option 1. After I click the link in the email Verizon sent me, it shows T&C not required for this account, called Verizon again and told me I should be fine, now my order is not moving anywhere. In case it hasn't, please visit our http://bit.ly/RWWFB to check the status of your order. Reddit and its partners use cookies and similar technologies to provide you with a better experience. and our The app keeps telling me to "take action": "To process your order, we need you to take action. If you have multi-device protection on your account and the mobile number is disconnected, multi-device protection will be removed if the mobile numbers with eligible devices on your account falls below 3. Device protection coverage and billing, if applicable, will be suspended until your mobile number is reconnected. If you've already taken this step, check your email for updates.". Any ship date? Cookie Notice While suspended, your mobile number will not be able to make or receive calls or access the Verizon wireless data network. My original ship date was 10/22 doubt it will be shipping by then. when the site is full of bugs? If you dont reconnect your service by the 30th day, the mobile number will automatically disconnect and you will lose the mobile number. Now my order status shows: We received your order and it is in process. Have a phone you love? I sent an e-mail just as you did and still have never received a response. Just ordered the iPhone 13 pro and charged my up front cost to my amex (which shows as pending). Fios Order Status & Confirmation | Verizon Billing & Account My concern wasn't tracking the package, but rather what I need to do on my end for my order/payment to be processed. A community to discuss and ask questions about anything and everything Verizon, be it Wireless, FiOS, DSL, Landline, etc. I tried contacting support via live chat and they told me to wait 24 hours but I'm not sure if he understood what I was asking. For more information, please see our Thing is, they said "We may have options for same day shipping" and I said I wasn't interested because I was afraid it'd cost more. calling 8am sharp haha!. Expected Ship Date: 07/11/2012 I pre-ordered on the very first day (6/6), and my phones should have shipped out today. Cookie Notice Pick up your online order at a Verizon store FAQs There is a one-time charge to initiate a vacation suspend. Please sign in again to continue. 24/7 automated phone system: call *611 from your mobile, Disconnecting, suspending or reconnecting service. And dont forget to check out Verizons Unlimited Plans, perfect to mix and match with your family. Have a phone you love? If it were to be delivered you would have a tracking number over night. Create a work order to pause your services on the day you specified. The app keeps telling me to "take action": "To process your order, we need you to take action. Correct answers are available for this post. thanks haha made my night a little beetter. Check out the latest deals from Verizon on smartphones, accessories and more. During a transfer of the call to ESCALATE CUSTOMER CARE, I was DISCONNECTED. But I do know that some orders got pushed back further due to not as much product coming in as expected. Thanks, Shout out to Silvester, you deserve a raise!! Get up to $500 when you. 1. Pay Bill, See Offers with My Verizon Fios Login Use your My Verizon login to review and pay your bill, sign-in to pay your bill automatically, and see the latest upgrade offers and deals. {"output":{"lastNameCheckEnabled":"true","reCaptchaEnabled":"true","signInUrl":"https://secure.verizon.com/vzauth/UI/Login?realm=vzw&goto=https://myvpostpay.verizon.com/ui/hub/ao/myorders","captchaUrl":"/od/cust/orderStatus/validateCaptcha","reCaptchaSiteKey":"6Ld_ooYUAAAAAPYEv1mFjvuJfVFKNBH6bd9WpB6P","tradeInStatusUrl":"https://www.trade-in.vzw.com/status.php5","orderStatusUrl":"/od/cust/orderStatus","reCaptchaJS":"https://www.google.com/recaptcha/api.js?onload=recaptchaOnloadCallback&render=explicit","zipCodeCheckEnabled":"true","rebateStatusUrl":"https://www.yourwirelessrebatecenter.com/promocenter/verizonwireless/"},"errorMap":null,"apiErrorMap":null,"statusMessage":"SUCCESS","statusCode":"00"}. 1 While suspended, your mobile number will not be able to make or receive calls or access the Verizon wireless data network. Archived post. Vacation service allows you to suspend your service for up to 9 months. Called, held for 50 min, spoke to an agent. kindagaybutsowhat 3 yr. ago Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. This is to ensure you are getting the products and services at the price you agreed to. You may be going out of town for an extended time, remodeling your home, or spending time at your summer home. Now, my only option is cancel the order and re-order, everything works now and I got the T&C signed again. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Archived post. Privacy Policy. Be Aware - "Your Order is on Hold" | Android Central Customer service is closed. The order confirmation email I received ststed at the bottom if I had any questions regarding my order to contact InternetOrders@Verizonwireless.com, which I've done and almost 24 hrs later I've heard nothing back from anyone either. I have never had to worry about a wait getting somebody to pick up the line. Then received an email from VZW at 7:31 pm saying "Your order is currently on hold. The iPhone 14 Pro Max is. Due to inactivity, your session will end in approximately 2 minutes. Additional Support Verizon Return Policy Shipping Options - Online Purchase Verizon In-Store and Curbside Pickup Visit Verizon Community I will update my post if it does but I highly doubt it will. Welcome to /r/Verizon! Buy the New Apple Airpods Pro (2nd Generation) | Verizon Subject to eligibility.Details Free 2-Day Shipping Free Express Pickup Select a store Same Day Delivery Overview Call Verizon. How do I make a Curbside or Doorside Pickup? The funny thing is how does a company like Verizon which provides wireless and internet services not have the proper software to handle all payments and verifications properly. I called right away when I found out and told the rep If it will affect me getting a later date she said no and I was wary but to my surprise she was right phone still came on the 21:). Fraud dept phone number is: 888-483-7200, option 3, then option 1. Last night I started a line with Verizon and ordered a used phone through them. Placed an online order 5/6 at 11:38am. They just need to confirm your security deposito 0 Likes Reply Re: Iphone order put on hold!? I have zero trust in Verizon at this point. If your mobile number is under a two-year contract for service, your upgrade eligibility and contract end dates will automatically be extended for the suspension duration. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Order previews are not automatically sent. Please follow us on Twitter @VZWSUPPORT. Shipping options for your online purchases FAQs | Verizon Sign in to manage & troubleshoot your services. Scan this QR code to download the app now. To suspend your service, please go to My Verizon. Correct answers are available for this post. For example, if you have a two-year agreement, and you suspend your service for 9 months, the 9 months does not count toward the two-year period. On the Orders page, click the dropdown menu to see orders from the last 30, 60, 90, 120 or 180 days. At this point don't think my phone is shipping by 10/22. Update: Spent 1.5 hour with Verizon rep and finally figured the issue which is the payment never PROCESSED!!! The only thing we could think of is that I hadn't bought a phone through Verizon for many years (probably at least 10). I've been a customer for about 10 years and this is the first time I've ever had to question an order before. Vacation Hold: Pause Your Service | CenturyLink Go to the Pending account changes page in My Verizon to remove or cancel an order. This is a huge issue and I need help ASAP. I have the same problem and actually, I feel really embarrassed to say that I have spent over 14 HOURS on the phone (on hold or speaking with a Verizon rep). I have the same issue it says the order is on hold (Order for iPhone 13 pro graphite 128gb) because of payment. Go to the Pending account changes page in My Verizon to remove or cancel an order. I have been purchasing my iPhones from Apple. If you'll be out of town anywhere from 30 days to 9 months, no need to cancel. This process took much longer because they have to "reinstate the promotion" in order for me to receive the discount that I should have gotten in the first place. Your mobile number also wont be charged for voice, data or feature subscriptions. Verify the date to start the hold and the billing address you'll be using when you're away. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I know upgrading is an exciting time and I want to get your order going so you can focus on enjoying your phone. So, same situation, I entered the pmt info while she was on the phone, all seemed fine. Use the My Verizon app to track your order, get notified when it's ready and make your pick up easier. If you havent already done so, be sure to file a claim. Yes, monthly billing will continue for certain charges and taxes. They should've sent you an email about your order being put on hold. 256 gb iPhone Pro, Sierra Blue. Also, check to see if the email is in your SPAM or junk folder. Note: Only an Account Owner or Account Manager can request that a pending order be removed. Order on hold, take action : r/verizon - Reddit I've put in my payment info, accepted terms and conditions, and created My Verizon account successfully. Your service can be suspended between 30 days to 9 months. Get up to $500 when you. If you have monthly device payment charges or any recurring subscription charges associated with the suspended mobile number, they will also continue to appear on your bill. A pending order is an order that is in progress or future dated, such as: Because a pending order is future dated, it will be added at the start of your next billing cycle. No matter the case, Verizon makes it easy to temporarily suspend your service and then get it turned back on later. Received an email notice to finish my purchase a couple of hours ago. Tap the Account tab (at the bottom). Device protection billing and coverage (if applicable) will also be suspended until the mobile number is reconnected. All seemed well as I entered my cc pmt info while on the phone with the rep. And another thing I noticed is that the agents have an itch for reordering. How long does it take for an order to process? : r/verizon - Reddit There are 3 reasons you can choose to suspend your devices service: if its lost or stolen, if you relocate because of the military, or for vacation or other reasons (e.g. How do I check the status of an order? EDIT: There were two reasons: 1) I had my credit reporting services frozen - so unfroze Equifax (that's the one Verizon uses, fyi) and soft credit check went through; and 2) there was a fraud alert - reason was not eligible for self-service, with no reason given why. Verizon customer now for 17 years but just about to end! If youre not going to use your services for an extended period, it may be worth it to put your service on Vacation Suspend. okay i will in the morning has this happened to anyone else also will it take longer to ship out now? Review the order info then tap View details to view delivery info. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. She called back a few hours later and we stayed on the phone another 3 hours to complete a new order. Eventually it would not even let me get through to the payment screen, I was met with "Max Order Read Attempt Reached". And guess what?!! Check Order Status. I was transferred so didn't have to call but that's the number if it's helpful to anyone else. Sign in to manage & troubleshoot your services. Excludes Verizon Prepaid plans. VERIZON Order On Hold / Unable to Take Payment I have already paid over $700.00 in down payment for my phone but have received no receipt from Verizon that they have received it. If those rates are normally lower, youll continue to pay that lower price as your rate. I tried to buy the phone the same way yesterday and that order did not go through. Please Verizon, how can I get my iPhone. Correct answer: Order status still pending? - Verizon Community Any normal person would have moved to another provider (AT&T) in my case. I already see the sales tax charged on my card, and I have also changed the card on file and enrolled in autopayment just in case. If you do not reconnect before then, the mobile number will be automatically disconnected and you will lose the mobile number associated with your service and if your mobile number line is under a two-year contract for service, an early termination fee will be assessed or if the mobile number has an active device payment agreement, the remaining balance of that agreement will be due on your next bill. I was told that for my order, they had a problem on their end and all I could do was wait. Wondering if anyone knows what if anything I can do on my own tonight. Is there anyone from Verizon who reads and responds to these messages? Hi codylock, Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. I have a message on my Verizon account saying I have until October 13 to verify my order. Once an order is complete, well send a receipt or order confirmation via email or text message. It still says on hold after doing all that. Each time your order changes, you will receive a new confirmation. My Verizon app - View Order Status I am having the same issue and nobody I have talked to from Verizon has been able to help. How do I get my In-Store Pickup? I did that, but ended up cancelling my order that Wednesday because there was no progress. You can also access your account with the My Verizon Mobile app. We offer three suspension types: Lost or Stolen Military Deployment Vacation or Other Reason The amount of time your line can be suspended and how you'll be billed during the suspension is different for each type. If you have multi-device protection on your account, it will continue to be billed. Tap View orders . The person he spoke with said that they couldn't get the order to open up that something was wrong. Instead, if those charges are normally higher than $10 per month, Verizon will cap your monthly rate at $10. The young man at the store was unable to do anything further so I stayed on the phone with the rep and left. I apologize for the delay with your order. Order on Hold for Payment - Verizon Community In January I had the same problem with a different order, and when I called that number they were able to cancel and resend the same order through and that fixed the problem. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. Can anyone from Verizon contact me? mobile hotspot device, tablet, etc.). haha made my night a little beetter. Checking in on Verizon S22 Ultra Pre-order Status' - Reddit They just need to confirm your security deposito. Can someone please help me figure out why this order is taking so long? I only had 215 and spent all of my money on my phone. Extend your session by clicking OK below. In any event, customer service and fraud alert representative were very polite, patient and helpful and order has gone through. You can't complete additional orders while you have a pending order on your account. I manually entered in the Order Number and Last Name and after 2 days the status still shows as process pending, check back tomorrow? I asked them to re-run my card again, and they said it was declined a second time. Yes, if the new date is not greater than 9 months. Not enough money? Have a phone you love? Welcome to /r/Verizon! You can't have more than one pending order on your account at a time. You may get multiple order previews if there are changes made and other previews sent. Oct 13, 2010 654 41 28 Jul 6, 2012 #1 I placed my order back on 6/7, everything was showing as going fine with my order but I just received (within the last hour) an email "Your Order is on. How do I search for my orders? If the suspended mobile number is under a two-year contract for service, your upgrade eligibility and contract end dates will automatically be extended for the suspension duration. Anyone have an order still not confirmed? : r/verizon - Reddit Temporarily suspending your service is sometimes necessary, but its never difficult with Verizon. Check Order Status - Verizon I didn't get a receipt or order confirmation email or text message. You can view a copy of your confirmation in your My Verizon account or on theMy Fios app. It would not allow me to put in my credit card information for three different cards, it told me I needed to call support. Your order confirmation may be different from the order preview if the order was changed prior to finally being submitted and a preview of the latest change was not sent. All of them are clueless so far today. To suspend your service, please sign in toMy Verizon, or use the My Fios app. Iphone order put on hold!? - Verizon Community Due to inactivity, your session has expired. What is Verizon's return policy? Theres no need to stress about bumps and hiccups when it comes to your Verizon account. NidiaA_VZV Order status: processing? : r/verizon - Reddit I am spending my 3rd hour with them - same message "Max order read attempt reached." Verizon's New Test Drive Lets You Sample Its Network for Free for 30 Days cnet 121 107 r/verizon Join 23 days ago Verizon Is Raising Fees on Connected Hotspots, Laptops and Tablets in December cnet 112 77 r/verizon Join 20 days ago PSA: You can now trial each nationwide carrier for free 115 33 r/tmobile Join 1 mo. But, keep in mind, if you have monthly device payment charges or any recurring subscription charges (e.g. When I tried contacting a live chat agent, nothing could be done either. How do I make a Locker Pickup? It went through finally, took 4 days to talk to a good customer rep who knows his stuff and helped me out! Similar to lost or stolen device suspension, your mobile number will not be able to make or receive calls or access the Verizon wireless data network. Normally (barring and shipping delays, ect) you should see your phone in 3-5 business days unless you had paid for expedited shipping. Possible could still deliver tomorrow since it is a preorder and never actually know when the shipment is coming in from overseas. Mine initially said ship date Feb 25th for the first couple of days after the order but now I don't see any ship date. 0 Likes Reply I did that, now my order i on hold with action required which is Review and accept T&C. You might want to temporarily suspend your mobile number for up to 90 days to prevent unauthorized usage and charges on your account while traveling, during an illness, or for other reasons. ScootinFruity 9 yr. ago. AndreaS_VZW How did you get out of this situation?? Or, if you dont need us to hold your mobile number for you, you can disconnect your service immediately without paying an early termination fee. New comments cannot be posted and votes cannot be cast. I was transferred so didn't have to call but that's the number if it's helpful to anyone else. If you have multi-device protection on your account and the mobile number is disconnected, multi-device protection will be removed if the mobile numbers with eligible devices on your account falls below 3. Scan this QR code to download the app now. Thanks, everyone, for your helpful responses! We were unable to take payment with the information provided." I called customer service and asked them what the issue was, and they said it was declined. Troubleshoot your online order shipment from Verizon Expand All What should I do if I don't get my order by the expected delivery date? It can help you save money and allows you to keep your telephone number. You must reconnect service to the mobile number before the 3 years and 90 days are up. r/verizon on Reddit: iPhone 13 Order on hold and action required, but The only change you can make on a suspended account is to change the restore service date. Will it take longer to get to me now? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Going on vacation and need to suspend your service? - Verizon Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Probably, but tomorrow you will know for sure. Order Problems (Canceled, On Hold, Pre-Orders, etc..) - Android Central Call Verizon. Get up to $500 when you, Learn more by checking out our suspension service FAQs, How to make changes to your family mobile plan, How to minimize and avoid roaming charges, Whats the difference between wifi data and cellular data. If you have multi-device protection on your account, it will continue to be billed. He kept saying I wouldn't be able to track it until 24 hours. Please let us know if you need additional help. The service order confirmation is your official receipt once the order is submitted. Verizon's iPhone 14 and iPhone 14 Plus units will ship out in two days no matter which color you pick. Although I am using a lot of caps here, I never raised my voice or talked harshly to any one because I know that its not "a fault" of theirs, its the system. Yes, there is a one-time charge for this service. Pending Orders | Verizon Customer Support Click Orders, then click View order status. After we are both following eachother, please send me a direct message so I can review this for you. codylock Member 09-23-2012 06:34 PM But on my confirmation email it had that stated on there? Either way, calling that number was the only way I was able to get hold of someone that could at least try to help me. However, whenever I click on the "take action" link, it sends me to a page that says: "TypeError: Cannot read properties of undefined (reading 'protocol')". Thank you. Have you tried calling our Internet Orders team at 866-338-7390 like chrispy987 suggested? Whether youve lost your phone, are deployed outside our coverage area or simply want to take a break from your Verizon account, suspending your account is quick and easy with the help of the My Verizon app. Click Manage. To start the claim process, visit phoneclaim.com/verizon. Now, I get the same response a BC1040 gets "Max Order Read Attempt Reached"I was on the phone again today for OVER 2 HOURS! Received an error message that I needed to speak to someone. iPhone 14 order delays here's the latest delivery times - Tom's Guide For example, if your mobile number line is under a two-year contract for service, an early termination fee will be assessed or if your mobile number has an active device payment agreement, the remaining balance of that agreement will be due on your next bill. But on my confirmation email it had that stated on there? Ridiculous. illness). and will my phone now take longer to get here since i have to wait till tomorrow morming to call? They make it easy and stress free. I have the same issue it says the order is on hold (Order for iPhone 13 pro graphite 128gb) because of payment. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. This suspension is only available for voice devices. Privacy Policy. Sign-in to My Verizon Fios today! You can't have more than one pending order on your account at a time.