Saturdays: I can attest that what we experienced was pretty much the same of the many previous reviews posted, except we did not buy, fortunately. My wife was in serious physical distress going through the gauntlet; but little care was shown by several layers of sales people we interacted with. They are masters of deception and we need someone who has more knowledge of the situation. VidaOwners.com Compensation is highly rewarding and the quality of life is unmatched. We received a notification about your comment. Their position is we should have been aware that their sales team was allowed to promote a benefit that was proven to be useless. the seller also wrote the rental rates on the sheets of paper that I took with me. They said that their concierge would handle everything, all reservations, with the exchange companies. Welcome to VidaOwners.com, the web site for rentals of Vidanta Resorts' luxurious vacation properties. You can't claim to be legitimate when you allow your sales teams to do what they do or have done. The Mayan enabled their sales teams to pitch us rental income all the while knowing it would never work. In an attempt to get out of there we agreed to $3250.00 down with many other "free" perks. Well guide you through the process. Unfortunately I own a Mayan artifact of their deceptive past. That is when the presentation began to focus on our Club intrawest timeshare. I was given a Reservation # 5258389 confirming rentals of 5 Units at the Grand Luxxe Residence Club for dates 07/03 thru 07/10/22. We have now gone onto Ebay and other resale websites and see that the prices that have been quoted to us and given to us on a print out are not true. We have seen online after speaking with mexican government agencies that ALL CONTRACTS IN MEXICO MUST BE IN SPANISH FIRST, AND THAT THEY CAN HAVE ANOTHER LANGUAGE TRANSLATED BUT IT MUST BE IN SPANISH AT LEAST. All Rights Reserved. They told us we would own for 100 years but the contract is different. My husband asked for a spanish language contract which he thought was the law! Company Address: puerto vallarta. And the contract states that Limitless Vacations does not assume any promises made by their sales people. Vida Vacations | Complaints | Better Business Bureau Profile Ms. ******* ****** is correct that the Customer Service Call Centre has no information on the monies she is referring to. Our Customer Care Center is always happy to answer any questions you might have or help you book your next vacation. We Share your photos and videos with others to prove the truth of your words. I also asked him for a copy for our records. You can see by the floor plan attached how they deceived us. Well start sending you the news you need delivered straight to you. Me and my friend Nat were staying at the Mayan palace in Mexico and we attended a meeting. Well these ended up being scams and the "companies" that Vidanta works with, have no choice but to lie and be in the middle of the scams. Its horrible. vidavacations.com, vidanta.com, grupovidanta.com, and vidapayments.com Please forward any information that you receive from suspected scammers to customerservice@vidavacations.com or call us at Your satisfaction is our priority, and we want nothing to come between you and your next great vacation. Vida Vacations Customer Support: Poor Performance. Allentown City Council took measures last week to address residents' complaints about what's been called an "abuse of power" of the city's parking authority. Alin Gines Hopefully, this helps someone save their money. Reply If the contract is not registered with the consumer agency then by law we don't own anything after 10 years. Vida Vacations Reviews - Glassdoor Shame on us for trusting them!!! JW. I have been in conversations with Vida, off and on, since January 2019 regarding this matter. Thanks BBB for following up on this complaint and posting my review. Vida Vacations in Cahoots with Rental Brokers We feel totally scammed now! Nobody is going to want a certificate for a week for that price, therefore, we won't get any money back. Vida Vacations - Complaints Board This will surely increase the credibility of your complaint. After a short time salesman came back and said congratulations, they accepted your offer, They think that by threatening us with legal consequences we will cower and go away. What they deem a good faith offer is a one-sided, benefits Vida only option that is unacceptable for me. PLEASE REFUND OR NEED THE BOOKINGS FOR O7/03/22 THRU 07/10/22, Using high pressure tactics on elderly people to buy membership. 9 AM - 8 PM CST | And I actually have parents and friends with timeshares that ARE good and helpful so Im not a total timeshare hater. Sincerely, There's no question they know their sales teams say whatever they have to to make the sale (they actually think they're creative and legitimate) and they(Ownership/Management) some how justify supporting this. Unfortunately the saga with Vida vacation goes on another day.We are trying to resolve this offline but Vida insists that they are within there legal rights to support a process that trains sales reps to present benefits such as rental, resale and now there latest scam is presenting their Private Residence Club as deeded property, another lie. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. If you bought and none of what I mention were factors you have a great product. ComplaintsBoard.com is a leading complaint resolution website on the Internet. It is the principle now. I DO NOT TRUST THEM!!! They said no they could not do that. Luxury destinations: without access at all to most states and lots of countries. We will never go to a timeshare presentation again in mexico which is a shame since my husband is mexican and we did not want to own in mexico. Ms. Gines, Please join me in challenging Vida Vacations in court over 1) A full refund not provided and 2) Unjust contract transfer fees. We were told that if we change our minds, we can get a full refund and cancel within 5 business days. Drink the mezcal but don't use the copitas - small ceramic cups are . This was no update, it was another sales pitch. There was a residual amount left of $1,579.00 which is being held in reserve that can be applied towards future reservations. We value your privacy. I need help in receiving a full refund of my wired $7,755.00 USD for cancellation of false reservation at the GRAND LUXXE RESIDENCE CLUB NUEVO VALLARTA for date 07/03/22 thru 07/10/22. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. If its in your contract that you shouldn't purchase for rental income then why is it trained to your sales teams to sell it that way? Can someone help or advise We have also done research on the 299 dollars weeks and they cannot be used for hotels that dont offer timeshare and the W Hotel does not offer timeshare. He went on to show us that the Nuevo Vallarta International Sales Department Exchange Database was showing 107 sales occurred in the last 12 months with clients having the same exact Club Intrawest timeshare. Also he already knew we where coming. HOW IS IT THAT THEY ARE ALLOWED TO OPERATE IF THEY ARE NOT FOLLOWING MEXICAN LAW! They are trained to do so and that's not in dispute, mine is not an isolated case. Ms Rose we urge you to reconsider your position. How and why he sees fit to allow people to sell it as if they were trying to move an old Chevy on its last legs to an unsuspecting sucker I don't understand. Then the started making ridiculous offers. The scam is they discounted the price and gave us rental credit, giving the false impression that there is a huge demand for rental weeks (this really helped convince us) then they gave equity credit for the Palladium, there were some other credits which we can't remember but in the end we paid $13, 500. Salesman assisted with making sure I had everything discussed. 182 likes. We paid My Vacation Broker $299 in advance and in all these years we never got a rental. That is not how it works. Ms. Rose I urge you to reconsider your position, Ms. Gines, Vida sales reps trained by Vida management conned me into believing that rental income from this purchase was a certainty, and I believed them. I made the mistake of believing what my vida sales rep told me. Give me a break!!! The manager then said that he would never bring me something that was not real, and that the Grand Mayan company was reputable! You refer to legal boundaries, does Vida consider pitching rent and resale to prospective members within legal boundaries knowing its a benefit that will NEVER be achieved? Submit a complaint and get your issue resolved. Vidanta Resorts, also known as Grupo Vidanta, is possibly the leading resort developer in Latin America. 1-800-292-9446 (U.S. and Canada) We feel totally scammed now! They will draw rectangles, acronyms, lines, a dollar sign and cross it out, etc. . At first, the sellers did not want me to take the papers that they had presented the program on, but i told them that i would not buy without taking them. ConsumerAffairs is not a government agency. Our Destinations Vidanta Destinations Thus we contend the contract you mention is invalid. Great employee treatment: Who knows if that is true either? 800-964-7246 (From Mexico) Boasting high-end amenities, comfort-filled accommodations, and the best service in Mexico, there's nothing quite like a vacation with Vidanta. We are so upset that we trusted them and now realize we should not have. Upon checking in at the resort, my wife and I were approached to attend their t.s. It is still right to use, you "own nothing", it's still a lease agreement. Dear Reviewer63299, I would like to add our experience to the reviews we read about on this site. Make something up and watch them return to use that information to close the sale. Everything sounded great but their prices were very high so we said, no gracias. How do I know I can trust these reviews about Vida Vacations? Back to commitment, you are committed to customer acquisition that's clear. Clearly if Vida Vacations cares about their owners, they have the ability to remove or reduce the transfer fee in paragraph 6 to at least make it easier for us who where misguided, misrepresented and otherwise ripped off, get the balance of our money back by selling to another party. If you are knowingly training/selling benefits that you never intend to deliver on, that's criminal plain and simple. All four of us took the presentation at the Grand Mayan in Cabo we made it clear we always vacation together and needed a 2 bedroom with a kitchen. Vida Vacations - VIDA VACATIONS SCAMMED ME OF $7,755.00 ON 11/03/21. We were suprised when after we bought they brought us contracts in English only and not spanish since my husband does not really speak english and for the fact that we did the whole presentation in spanish, even the contract verification in the end was in spanish. We had to go thru 4 layers of snakes, sales people, to make it out of Jurassic Park. The worst of the worst of the worst timeshare you could possibly imagine. They essentially are saying "hey, it's not our fault you were stupid enough to believe our sales team". If she would like to accept the previous proposal that was presented by the Representative, she will need to do this in person for the signing and activation of any new contract created. He said that it would be very easy to liquidate at the the lowest price printed on the document of 19, 200 dollars. Whatever Darryl showed all 6 of us was NOT the real deal. They essentially are saying "hey, it's not our fault you were *** enough to believe our sales team". If you receive a call, even if it appears to be from us, hang up immediately and call us back at 1-800-292-9446. Its worth mentioning, this contract has never been used. It was finally returned. VidaOwners.com provides a marketplace where guests can rent unused Grand Luxxe weeks from timeshare owners. Sincerely, I feel like fool because i believed them i couldnt imagine how the developer daniel chavez would allow his sales people to do such things. Customer service has addressed our issue satisfactorily. But after reviewing the internet, sadly im not alone. We own several timeshares in the states and have been to many sales presentations, but these folks take the cake. We value your privacy. Its dishonest. I have just read through many negative comments about timeshare presentations. We are now filing a claim with BBB, and will next contact PROFECO (Mexico's Consumer Protection Agencies that licenses Timeshare operators) to cancel the contract. We told the seller that we like city locations better but that they are hard to exchange to and quite expensive when booking suites with expedia or other online sites. Our members love all the amazing experiences and exclusive benefits that they enjoy through Vida Vacations. I don't think so, with the level of collusion they employ they deceive masses of unsuspecting consumers, its an unfair advantage .Especially when they incorporate partnerships with Cirque du Soleil, Jack Nicklaus, Greg Norman ect. They used the same tactic with us, since I speak English the sales representative tried to use me to verify his statements but it was very tough to concentrate on our 2nd old daughter who needed to be taken care of and also to read a contract in English meanwhile be holding a verbal conversation in Spanish. Its sleazy. That was a big mistruth! I could not have worse things to say. Vacation amenities: Accounting@VidaVacations.com Everything appeared great but their prices were expensive and we said no thanks. We have the absolute legal right to seek assistance, they are accustomed to taking advantage of unsuspecting consumers and we are just trying to level the playing field and get someone who know what they're talking about. If you have a $150, 000 RTU equity and you want to buy a $400, 000 condo you would only be able to apply $80, 000 of your equity. We believe that every traveler deserves a vacation that reflects their tastes, interests, and lifestyle. To allow an example, I asked him to show me Lucerne Switzerland for August 2023. If the i choose to dispute my contract they i travel to Guadalajara, Mexico, hire a local attorney who speaks Spanish and file a case with an arbitration board. The company is known for treating its employees well, and it has been called one of the Top 20 "Great Places to Work in Mexico" by the Mayan Times. You talk about your commitment. unethical behavior - nightmare company - stay away. We were given 10, 8-day 7-night accommodation certificates which include ground transportation from airport to resort. I implore anyone thinking about visiting this resort to stay away! Thanks for your response. This Reservation was given on Grand Luxxe letter headed paper. Bravo! I was scammed too, 2 years ago, and it's been a nightmare for me. I bedroom instead of 2 bedroom deluxe at Celebrate Club All addendums as previous contract. They stated for us to donate these 10 certificates to Make a Wish Foundation in Washington State and when Make a Wish Foundation auctions them off, we get paid for each certificate auctioned off. I urge The Grand Mayan to do the right thing. Unfortunately, even with both of those things working in their favor, the hours of being held against your will to hard sell made the whole experience awful. VIDANTA Timeshare - COMPLAINTS and Reviews Beware of Vacation Class S.A. de C.V. (advertising The Bliss - RedWeek The only contract that is registered is the 10 year contract. Ms. ****** clearly refused this option with the Member Services Representative who has intently attempted to work out an amicable resolution. Sincerely, Vida Vacations - Using high pressure tactics on elderly people to buy membership Vida Vacations - vacation club Vida Vacations - VIDA VACATIONS SCAMMED ME OF $7,755.00 ON 11/03/21 Vida Vacations - membership with vida 1 View all Vida Vacations reviews & complaints Previous review Next review 22 comments T Tina Nomad of US Nov 16, 2019 1:11 am EST I did. The value-added packs included a 750ml bottle of Del Maguey Vida de Muertos mezcal and four copitas. In Sept, 2013 my wife and I were lied into paying $7210 deposit purchasing a 3-weeks package. That's a rip-off for a week!!!! The resort employees (maids, restaurant workers, etc) are wonderful and go out of their way to help. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. I want what was approved. I was skeptical and asked how we could be sure that these figures were correct and not just typed up and printed out. The sales people at Vida Vacations have a masters degree in lying and will stop at nothing to get your money. Call us today. After paying the $3000, the platinum package includes a reoccurring fee of $99 a year instead of $299 a year for basic plan, 100% inventory, 40 weeks on the platform that never expire, 4 authorized users on the account, 2 free cruises a year, airfare, prorated nightly room rates, gain full access to Hawaiian Vacations Maintenance fee Protection & Platinum Rental Program which means Hawaiin Vacation would be our property manager, small brokerage fee, to advertise and rent out our units for us for the units we don't use to receive money back to make a profit. Vida Vacations sells "right-to-use" (RTU), unless you actually purchase a condo outright. We told the seller that we are not beach people and that our visits to Mexico was mainly to see family. You can find better hotel deals searching online on your own. But this my friends this is a flat-out scam. Knowing I was feeling ripped off they send me a list of scammers. They sound terrible. On 11/03/21, I was directed by Barba Rangel, Supervisor Vida Vacations to Wire $7,755.00 USD to their Vida Vacations Banking in De Zuniga Jalisco. In short, our first 36 hours or so was a nightmare and very much in line with an article we read later describing how people are "taken hostage" who visit these places. The finance manager gave me all guarantee that they are ligitimate and that is how vidante vacations do their business. Ms. Rose, For those of you who don't know the Mayan no longer uses the infamous Rental/Resale list. I completely agree with what you say, it happened the same to us. Vida Vacations is hiring Full-Time Sales Professionals to work in Los Cabos, Puerto Peasco, Mazatln, Nuevo Vallarta, Puerto Vallarta, Acapulco and Cancn . We should have known better by reading the countless reviews on this scam. Vida Vacations Review: membership with vida - Complaints Board Ripoff Report | Vida Vacations complaints, reviews, scams, lawsuits and But the Mayan colludes with brokers as we mentioned then they stand there with their hands up saying they have no responsibility here. Fraud will invalidate a contract. Therefore, to receive accurate information regarding my request to donate certificates, I should contact Make a Wish Foundation in Washington State directly." Customers who purchase timeshares from Vida also have the opportunity to visit destinations that are part of other vacation clubs. Fraud: If one person knowingly made a material misrepresentation that the other person reasonably relied upon, and disadvantaged the other person. View customer complaints of Vida Vacations, BBB helps resolve disputes with the services or products a business provides. We were told we were chosen because we live in Washington State, and they wanted more people from our State to check out the Vidanta properties. Its just a joke. We bought for the wrong reasons because we were lied to. If you attend breakfast your salesperson joins you for breakfast then takes you to the isolated sales area, note, no guest WiFi access. We have met many people who have had the same experience. @vidavacations.com, @vidanta.com, @grupovidanta.com, @vidantacruises.com, @vidantagolf.com and @vidapayments.com If you require further information, please contact us on any of the toll-free numbers listed below.